Hey Guys,
I have the newest macbook pro and for some reason, it keeps crashing on me. It keeps shutting down randomly say "You need to restart your computer". These are the message details after the computer has restarted:
Interval Since Last Panic Report: 490764 sec
Panics Since Last Report: 1
Anonymous UUID: 575E8CC4-89EE-46C8-8D1A-56BCBB39CC76
Tue Dec 20 17:21:37 2011
panic(cpu 0 caller 0xffffff80002ab38e): "pmap_pv_remove(0xffffff800c5ba9b0,0x28fc000,0x200): empty hash"@/SourceCache/xnu/xnu-1699.24.8/osfmk/i386/pmap_internal.h:794
Backtrace (CPU 0), Frame : Return Address
0xffffff8080123c40 : 0xffffff8000220702
0xffffff8080123cc0 : 0xffffff80002ab38e
0xffffff8080123d60 : 0xffffff80002ab84a
0xffffff8080123da0 : 0xffffff8000273b26
0xffffff8080123e90 : 0xffffff80002748aa
0xffffff8080123ec0 : 0xffffff8000237889
0xffffff8080123f00 : 0xffffff80005415a9
0xffffff8080123f50 : 0xffffff800053f0fe
0xffffff8080123f60 : 0xffffff80005ca468
0xffffff8080123fb0 : 0xffffff80002d7f39
BSD process name corresponding to current thread: fmpd
Mac OS version:
11C74
Kernel version:
Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 253311232573
last loaded kext at 57121523619: com.mcafee.kext.Virex 1.1.0d1 (addr 0xffffff7f81ace000, size 32768)
last unloaded kext at 55757619058: com.mcafee.kext.Virex 1.1.0d1 (addr 0xffffff7f81ac6000, size 20480)
loaded kexts:
com.mcafee.kext.Virex 1.1.0d1
com.McAfee.kext.AppProtection 1.1.0d1
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.1.3f7
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleMikeyDriver 2.1.3f7
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleIntelHD3000Graphics 7.1.4
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleBacklight 170.1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyEventDriver 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleSDXC 1.1.2
com.apple.driver.AirPort.Brcm4331 512.20.18
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.5
com.apple.driver.AppleUSBUHCI 4.4.5
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.1.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 167.1.0
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.AppleHDAHardwareConfigDriver 2.1.3f7
com.apple.driver.DspFuncLib 2.1.3f7
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.1f4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleHDAController 2.1.3f7
com.apple.iokit.IOHDAFamily 2.1.3f7
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.8
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.4
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.kext.triggers 1.0
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4
com.apple.iokit.IOBluetoothFamily 4.0.1f4
com.apple.driver.AppleThunderboltDPInAdapter 1.5.8
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.8
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1
com.apple.iokit.IOUSBUserClient 4.5.3
com.apple.iokit.IO80211Family 411.1
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.5
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B24, 2 processors, Intel Core i7, 2.7 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.18)
Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Lenovo Mini Wireless Optical Mouse N30, 0x17ef (Lenovo), 0x6008, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
Any help would be appreciated. Thanks in advance!
UPDATE: I tried to run the hardware test but it does not work. After I restart my mac and hold down "D" for 20 seconds, it goes to a black screen and shuts down.
I have the newest macbook pro and for some reason, it keeps crashing on me. It keeps shutting down randomly say "You need to restart your computer". These are the message details after the computer has restarted:
Interval Since Last Panic Report: 490764 sec
Panics Since Last Report: 1
Anonymous UUID: 575E8CC4-89EE-46C8-8D1A-56BCBB39CC76
Tue Dec 20 17:21:37 2011
panic(cpu 0 caller 0xffffff80002ab38e): "pmap_pv_remove(0xffffff800c5ba9b0,0x28fc000,0x200): empty hash"@/SourceCache/xnu/xnu-1699.24.8/osfmk/i386/pmap_internal.h:794
Backtrace (CPU 0), Frame : Return Address
0xffffff8080123c40 : 0xffffff8000220702
0xffffff8080123cc0 : 0xffffff80002ab38e
0xffffff8080123d60 : 0xffffff80002ab84a
0xffffff8080123da0 : 0xffffff8000273b26
0xffffff8080123e90 : 0xffffff80002748aa
0xffffff8080123ec0 : 0xffffff8000237889
0xffffff8080123f00 : 0xffffff80005415a9
0xffffff8080123f50 : 0xffffff800053f0fe
0xffffff8080123f60 : 0xffffff80005ca468
0xffffff8080123fb0 : 0xffffff80002d7f39
BSD process name corresponding to current thread: fmpd
Mac OS version:
11C74
Kernel version:
Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 253311232573
last loaded kext at 57121523619: com.mcafee.kext.Virex 1.1.0d1 (addr 0xffffff7f81ace000, size 32768)
last unloaded kext at 55757619058: com.mcafee.kext.Virex 1.1.0d1 (addr 0xffffff7f81ac6000, size 20480)
loaded kexts:
com.mcafee.kext.Virex 1.1.0d1
com.McAfee.kext.AppProtection 1.1.0d1
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.1.3f7
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleMikeyDriver 2.1.3f7
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleIntelHD3000Graphics 7.1.4
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleBacklight 170.1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyEventDriver 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleSDXC 1.1.2
com.apple.driver.AirPort.Brcm4331 512.20.18
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.5
com.apple.driver.AppleUSBUHCI 4.4.5
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.1.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 167.1.0
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.AppleHDAHardwareConfigDriver 2.1.3f7
com.apple.driver.DspFuncLib 2.1.3f7
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.1f4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleHDAController 2.1.3f7
com.apple.iokit.IOHDAFamily 2.1.3f7
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.8
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.4
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.kext.triggers 1.0
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4
com.apple.iokit.IOBluetoothFamily 4.0.1f4
com.apple.driver.AppleThunderboltDPInAdapter 1.5.8
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.8
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1
com.apple.iokit.IOUSBUserClient 4.5.3
com.apple.iokit.IO80211Family 411.1
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.5
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B24, 2 processors, Intel Core i7, 2.7 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.18)
Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Lenovo Mini Wireless Optical Mouse N30, 0x17ef (Lenovo), 0x6008, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
Any help would be appreciated. Thanks in advance!
UPDATE: I tried to run the hardware test but it does not work. After I restart my mac and hold down "D" for 20 seconds, it goes to a black screen and shuts down.