I apologize in advance if the topic does not fit here.
Please bear with me as the story is a bit long.
I've been looking into a laptop for quite some time now and apple's black Friday deal was the last thing that closed the deal for me into getting one. So I placed an order online for a 13" macbook air on Friday for the $101 discount. I checked my order online today and found out it was canceled for some reason. I called them not knowing why it was canceled, the representative said there was little notes left on why it was canceled...after a while he said apple called my office and no one answered so they canceled my order. Please note that this is a Saturday on a thanksgiving weekend, I was not there.
He said he was going to transfer me to reiterate my order; I was disconnected for some reason. I called them back going through all the explanations again, this time the 2nd representative told me that I should call my bank to see if that was the reason they canceled my order and was asked to call them back.
So I called my bank to see what was going on and found out there wasn't any problem and the amount was approved. I called apple back for a third time explaining the situation and was put on hold. He came back telling me the reason my order was canceled was because apple called me on Saturday and some one said I was not there.
All I am asking is to just process my order with the $101 discount, so they put me on hold again and the rep came back telling me because it is company policy that they couldn't reach me they have the right to cancel my order. At this point I am just frustrated, I think it is unfair and stupid that they called me at my office on Saturday on a Thanksgiving weekend...They did not email me or call me on my home phone... I told him to speak to his manager and he said he advised him the best thing he could do is a $50 discount.
I am asking you guys for suggestion on what to do at this point; I personally think the policy is stupid. They could have hold until Monday to call me or email me or call my home phone. It seems like they don't want to honor the black friday discount...
Thanks for reading.
Please bear with me as the story is a bit long.
I've been looking into a laptop for quite some time now and apple's black Friday deal was the last thing that closed the deal for me into getting one. So I placed an order online for a 13" macbook air on Friday for the $101 discount. I checked my order online today and found out it was canceled for some reason. I called them not knowing why it was canceled, the representative said there was little notes left on why it was canceled...after a while he said apple called my office and no one answered so they canceled my order. Please note that this is a Saturday on a thanksgiving weekend, I was not there.
He said he was going to transfer me to reiterate my order; I was disconnected for some reason. I called them back going through all the explanations again, this time the 2nd representative told me that I should call my bank to see if that was the reason they canceled my order and was asked to call them back.
So I called my bank to see what was going on and found out there wasn't any problem and the amount was approved. I called apple back for a third time explaining the situation and was put on hold. He came back telling me the reason my order was canceled was because apple called me on Saturday and some one said I was not there.
All I am asking is to just process my order with the $101 discount, so they put me on hold again and the rep came back telling me because it is company policy that they couldn't reach me they have the right to cancel my order. At this point I am just frustrated, I think it is unfair and stupid that they called me at my office on Saturday on a Thanksgiving weekend...They did not email me or call me on my home phone... I told him to speak to his manager and he said he advised him the best thing he could do is a $50 discount.
I am asking you guys for suggestion on what to do at this point; I personally think the policy is stupid. They could have hold until Monday to call me or email me or call my home phone. It seems like they don't want to honor the black friday discount...
Thanks for reading.