My sister has a Macbook Pro, running snow leopard and Office for Mac 2011. I don't know much about Microsoft Office (I don't use it), so I'm hoping someone might have some insight into a strange problem.
She has been working on this paper in Word for about a week - editing it, saving it, reopening etc... the next day she went to open the file, but it was no where to be found. It wasn't listed in the recent files, it wasn't in her folder on her hard drive. She swears she didn't accidentally delete the file and that her computer didn't crash. We checked her trash - all the other files she had sent to the trash were still there, but not this word document. She did a search on her Mac, looking for any trace of this file, but nothing showed up.
When she called Apple, they said it was a Microsoft problem. When she called Microsoft, they just said "Yes... her file was gone"... with no further explanation as to why, or if there was a possible recovery she could try.
She doesn't have Time Machine set up, and didn't do a back up of her computer - hard lesson to learn, I know.
I'm just really confused as to what would have caused this. Has anyone had experience with Microsoft Office, or any programs just deleting files? If the file became corrupt, there would still be some trace of it on the hard drive right? Any recovery ideas? It might be too late now, but would still love any insight into this problem.
Thanks
She has been working on this paper in Word for about a week - editing it, saving it, reopening etc... the next day she went to open the file, but it was no where to be found. It wasn't listed in the recent files, it wasn't in her folder on her hard drive. She swears she didn't accidentally delete the file and that her computer didn't crash. We checked her trash - all the other files she had sent to the trash were still there, but not this word document. She did a search on her Mac, looking for any trace of this file, but nothing showed up.
When she called Apple, they said it was a Microsoft problem. When she called Microsoft, they just said "Yes... her file was gone"... with no further explanation as to why, or if there was a possible recovery she could try.
She doesn't have Time Machine set up, and didn't do a back up of her computer - hard lesson to learn, I know.
I'm just really confused as to what would have caused this. Has anyone had experience with Microsoft Office, or any programs just deleting files? If the file became corrupt, there would still be some trace of it on the hard drive right? Any recovery ideas? It might be too late now, but would still love any insight into this problem.
Thanks