- Joined
- May 18, 2008
- Messages
- 3,613
- Reaction score
- 99
- Points
- 48
- Location
- Amberley, Canterbury, New Zealand
- Your Mac's Specs
- MacMini 14.3, 8.1 & 4.1, OS 13.5, 10.14, & 10.11 & 10.6; Macbook Pro 8.2, OS 10.12.
OS 10.6.7, Mail 4.5
In trying to help a complete novice into the world of Apple applications and MacOS, we have run into a block wall, utterly immovable.
No matter what Mail prefs/settings are tried, Mail will not retrieve emails from the server (there is no problem sending via smtp).
Have spent hours (literally) with online and phone help at the ISP, testing different settings, but whilst test mails are going through okay, the user simply cannot retrieve them via Mail (Webmail okay).
Any brilliant thoughts before we ditch Mail altogether and try an email app that actually works?
In trying to help a complete novice into the world of Apple applications and MacOS, we have run into a block wall, utterly immovable.
No matter what Mail prefs/settings are tried, Mail will not retrieve emails from the server (there is no problem sending via smtp).
Have spent hours (literally) with online and phone help at the ISP, testing different settings, but whilst test mails are going through okay, the user simply cannot retrieve them via Mail (Webmail okay).
Any brilliant thoughts before we ditch Mail altogether and try an email app that actually works?