Help needed urgently!!!

Im having my htc phone replaced first thing tomorrow morning due to a fault. I have some videos of my children at christmas that i need to upload to my imac. I have downloaded the software needed from the official htc website. My problem is that when trying to open this, i get the message "this movie cannot be opened" The file is not a movie.

Any help or advice on how to get these videos on my mac would be appreciated because it will break my heart to lose them.

Thanks

Are you unable to open the HTC software you downloaded or are you unable to open the pictures you are trying to transfer?

What is the name of the file that you can not open?

Give us the filename and its extension

Hi thanks for the reply. I have the videos on my phone and im trying to upload them to my imac.

The file is setup_3.0.5551.exe

Its a htc sync software program

It seems its trying to open it on quicktime player but its not a video file.

Can you move the files to a micro SD card within the phone..?

codda said:

Can you move the files to a micro SD card within the phone..?

Click to expand...

That may be a possibility, i would also like them saved on my mac.

You are trying to get files off that phone, and the htc site has led you to some sort of windows program

Instead try and get into your phones drive using Bluetooth

Transferring files to the HTC Desire and HTC Legend via Bluetooth | Brightpoint GB Blog

louishen said:

You are trying to get files off that phone, and the htc site has led you to some sort of windows program

Instead try and get into your phones drive using Bluetooth

Transferring files to the HTC Desire and HTC Legend via Bluetooth | Brightpoint GB Blog

Click to expand...

Can i send them via bluetooth to my mac?

Take 60 seconds to read through the link:

Select OK. You will now be able to send and receive files to and from the HTC device via Bluetooth:

Click to expand...

I cant find bluetooth on the mac. Where would i find this?

That guide looks like it will work but i cant find bluetooth anywhere on the mac yet

start here

Wireless input devices: Bluetooth frequently asked questions

My mac does not have bluetooth!! Im back to square one its not looking good at all.

You just need a usb Bluetooth dongle

Just USB Bluetooth into google

If all else fails, bring along a USB ThumbDrive and ask them if they will transfer the files from your phone to it.

Put'em on a micro SD card from the phone & use a reader to transfer them to your Mac....