office mac 2011 home student

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hey everyone

so my wife bought me,for my birthday office for mac 2011

loaded fine on my macbook pro but not on iMac. both macs are i5 the iMac, which won't install the software, is a iMac i5 27" both operating systems are lion too from the app store if that helps both. please help me
 
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By wont install, does it crash or throw up a dialogue box
 
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When I try to install it asks me to choose from an app or let app store suggest a program. So it's like it doesn't have the correct installation program.
 

chscag

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Mac Office 2011 Home and Student is not sold in the Mac app store. Unless your wife purchased the 3 install pack, you can only install Office 2011 one time and activate it. If you attempt to install it again on another machine it will fail to activate.
 
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Sorry its a family pack. The packaging states 3 users on the separate macs. Shush is what I need. The problem with the install was on the iMac. It seemed to think that there was no application on the iMac that could initiate the install. However the MacBook pro had no trouble. Both machines are the i5 and were upgraded to lion from snow leopard at the same time with the same software.
 
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it is MS, what do you expect? Nothing works right on the first go....

anyways, I am assuming you have the optical drive and not the web downloaded dmg file. I would check the drive manually and pull out the dmg on the desktop and try to install from there. Let us know if you at least found the dmg file.

If not, you can contact MS CSR and they will provide a link for the same.
 
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it is MS, what do you expect? Nothing works right on the first go....

anyways, I am assuming you have the optical drive and not the web downloaded dmg file. I would check the drive manually and pull out the dmg on the desktop and try to install from there. Let us know if you at least found the dmg file.

If not, you can contact MS CSR and they will provide a link for the same.

I know I'm hating having to use it but the formatting issue between pages & numbers to word and excel forced my hand. I have the original system DVDs, provided with my iMac, so I formatted the harddrive and started again loading snow leopard, applications, ms office then lion. Everything now works fine and the original issue I had with internet connection, failing on connect on initial start up, seems to be resolved also. I know this doesn't show what the problem was, however, it's now fixed.
 
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Office 2011 is a fast rock steady application. Make sure you update using 'Help - Check for Update".
 
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Office 2011 is a fast rock steady application. Make sure you update using 'Help - Check for Update".

Yeah it seems to be so far. I update all software when possible checking for updates weekly.
 

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