Anyone here use the up-to-date program to get Lion?

If so, I need a hand. We're missing the email with the content code. Got the email with the password for it. Called Apple, they were stellar-ly unhelpful. There's a line in there as follows:

If you did not receive an email from the OS X Lion Up-To-Date program with your content code, please check your spam filter settings for attachment restrictions and contact us at to have this email and your content code re-sent.

You'll note.. no email contact. Anyone have an email contact for this program? Thanks!

I thought you had already installed Lion once and then decided to roll back to Snow Leopard? Had another change of heart?

Just call Apple again and tell them you never received the email with the content code and have them resend it.

I do, it's my mom's machine. She's tried that with Apple Care, I told her to call the MY APPLE #. We'll see what happens.