I'm not a new member, but I am a stupid one. Bless me father, it's been 3 years since I owned a Mac.
On July 18 I bought a Dell laptop. On day 2 half the keyboard stopped working. Dell sent out a tech, replaced keyboard. 2 days later the same thing happens. Tech comes out with a motherboard and a new keyboard. The next day it happened again.
I told Dell I wanted a different model computer with Windows 10 already installed and do not send me a refurb. Well, they sent me a refurb but by then I figured out that a battery pull fixed the problem. I sent it back to them, called before I sent it telling them exactly what I'm doing and the reason why. I purchased 2 additional years of support when I bought the computer.
There was an update for back up software, which you pay separately for and I could not download it. I called Dell and the machine said sorry, your numbers are not recognized. I spent 2 additional hours on the phone talk to 5 people and finally got someone who could help me. I could barely hear him and his English was poor due to a heavy accent. He put me on hold a number of times then guess what? The call dropped or he hung up.
So I went to Twitter @DellCares explained everything to them. My computer was registered with the number of the replacement they sent me. I told them I was furious and I wanted this taken care of by Noon the next day. The next day they said someone would be calling me shortly. Call me? Why, everything was in the DM. Noon came and went, no phone call came until 4:00 pm that day.
I ignored the call because I was migrating the dell to my Mac Book Pro. That's right, I was so upset I said eff this stuff and got myself a Mac.
I may be asking questions from time to time, I think the last OS was Lion or Tiger lol. So I'm having a little trouble crossing over, I've already updated to El Capitan. Had a little problem with that but googled my way to a solution.
It's just so great to have a Mac and no stupid person asking me if there was anything she could do, because when I did I got sent to worthless websites.
A long intro, thanks to the few who read it.