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After upgrading iTunes to the latest version last week I was unable to play my Audible files. I post on the Apple boards but did not get a reply so I contacted Audible tech support and got a helpful reply which resolved my problem. If any of you are also having this same problem here is what helped me.
Original Message
RESOLUTION
1. Quit iTunes (iTunes menu > Quit iTunes).
2. Browse to the following location on the computer: MAC Hard Drive > Library > Preferences
3. Press CTRL and click the mouse button (equivalent of right-click on a PC) on the folder, Preferences, and select Get Info.
4. Ensure that the Privileges for all the Names under Sharing & Permissions are set to Read & Write.
Note: You may have to select the lock in the lower right hand corner and enter in the administrative password before you are able to change the Permissions.
5. Launch iTunes and attempt to play an Audible title. When prompted to activate simply enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, pause the title.
6. With iTunes still open, browse to the following location on the computer: MAC Hard Drive > Library > Preferences
7. In the Preferences folder will be a file called com.audible.data.plist. Press CTRL and click the mouse button (equivalent of right-click on a PC) on the file, com.audible.data.plist, and select Get Info.
8. Ensure that the Privileges for all the Names under Sharing & Permissions are set to Read & Write.
Note: You may have to select the lock in the lower right hand corner and enter in the administrative password before you are able to change the Permissions.
9. Launch iTunes again and attempt to play an Audible title. When prompted to activate enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, quit iTunes. Launch iTunes again and attempt to play the same Audible title. If the title plays, then you have fixed the issue. If prompted to activate, proceed to step 10.
10. Quit iTunes and browse to the following location on the computer: MAC Hard Drive > Library > Preferences
11. In the Preferences folder delete the file com.audible.data.plist.
12. Launch iTunes again and attempt to play an Audible title. When prompted to activate enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, quit iTunes. Launch iTunes again and attempt to play the same Audible title.
Original Message
RESOLUTION
1. Quit iTunes (iTunes menu > Quit iTunes).
2. Browse to the following location on the computer: MAC Hard Drive > Library > Preferences
3. Press CTRL and click the mouse button (equivalent of right-click on a PC) on the folder, Preferences, and select Get Info.
4. Ensure that the Privileges for all the Names under Sharing & Permissions are set to Read & Write.
Note: You may have to select the lock in the lower right hand corner and enter in the administrative password before you are able to change the Permissions.
5. Launch iTunes and attempt to play an Audible title. When prompted to activate simply enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, pause the title.
6. With iTunes still open, browse to the following location on the computer: MAC Hard Drive > Library > Preferences
7. In the Preferences folder will be a file called com.audible.data.plist. Press CTRL and click the mouse button (equivalent of right-click on a PC) on the file, com.audible.data.plist, and select Get Info.
8. Ensure that the Privileges for all the Names under Sharing & Permissions are set to Read & Write.
Note: You may have to select the lock in the lower right hand corner and enter in the administrative password before you are able to change the Permissions.
9. Launch iTunes again and attempt to play an Audible title. When prompted to activate enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, quit iTunes. Launch iTunes again and attempt to play the same Audible title. If the title plays, then you have fixed the issue. If prompted to activate, proceed to step 10.
10. Quit iTunes and browse to the following location on the computer: MAC Hard Drive > Library > Preferences
11. In the Preferences folder delete the file com.audible.data.plist.
12. Launch iTunes again and attempt to play an Audible title. When prompted to activate enter in the Audible username and password and select OK. Once the activation window goes away and the title starts playing, quit iTunes. Launch iTunes again and attempt to play the same Audible title.
