Hello,
In September of 2010 I purchased a MacBook Pro. Everything was going fine until about a month ago, where I booted to a prohibited sign. After that, my computer worked for a while, then it then it just stopped - so I called Apple tech and they guided my though the steps to do an OS reinstall (keeping my data) and we repaired permissions then, after that, it worked again. However, a couple of weeks later, I had the same problem, but this time it just died completely!
Now, I took it into Apple for a repair, and they fixed it, replacing my hard-drive. They said the previous one had failed. This was yesterday. I then installed everything again, and used my TimeMachine back-up to install my apps and settings and what not. It worked fine for like a day, but now I'm getting this really annoying screen that says "Your computer needs to restart". I can't do anything but turn the machine off. In addition to this, my dash-board randomly 'unexpectedly quits' and so does the Mail application. (At the time of editing this post for this site, the problems have seemed to have subsided... Its been a couple of hours now since the last issue... But I feel like posting this anyway, just incase).
Can anyone offer any advice or help before I give Apple another call?
Right, so now the specification of my computer incase thats relevant...
Its a 2010 MacBook Pro, 2.4 GHz Intel Core i5 Processor, with 6 GB RAM (2 months ago I added a 4 GB RAM Chip to make the 6) and a 500 GB Hard-drive. I am running Snow Leopard 10.6.6 (I tried the 10.6.7 update and it just wouldn't work, it said my machine did not have the requirements to install it... Can anyone shed light on that?)
I am also having the same problem with the "Your computer needs to restart" error on my 2007 iMac (Running 10.6.7 with 4 GB RAM). Is it just me or am I doing something wrong with these beautiful machines?
I've also done several TechTool Deluxe tests on both machines and everything passes... Some people tell me the RAM is the problem, but it passes upon testing, as well as shows the status as 'OK' under the system profiler menu, plus, when Apple repaired the machine for the Hard-drive failure, they didn't say they found any other problems...
I also feel like mentioning the fact that I get electric shocks the metal parts (casing) of BOTH machines. Is that normal or am I turning into a mutant? In addition, the mag-safe adaptor of my MBP doesn't hold its light. The LED randomly goes off or dims to a point were its exceptionally hard to see. It always charges though, so maybe thats normal? - I don't know.
Thank you so much in advance.
I really don't want to call Apple again!
In September of 2010 I purchased a MacBook Pro. Everything was going fine until about a month ago, where I booted to a prohibited sign. After that, my computer worked for a while, then it then it just stopped - so I called Apple tech and they guided my though the steps to do an OS reinstall (keeping my data) and we repaired permissions then, after that, it worked again. However, a couple of weeks later, I had the same problem, but this time it just died completely!
Now, I took it into Apple for a repair, and they fixed it, replacing my hard-drive. They said the previous one had failed. This was yesterday. I then installed everything again, and used my TimeMachine back-up to install my apps and settings and what not. It worked fine for like a day, but now I'm getting this really annoying screen that says "Your computer needs to restart". I can't do anything but turn the machine off. In addition to this, my dash-board randomly 'unexpectedly quits' and so does the Mail application. (At the time of editing this post for this site, the problems have seemed to have subsided... Its been a couple of hours now since the last issue... But I feel like posting this anyway, just incase).
Can anyone offer any advice or help before I give Apple another call?
Right, so now the specification of my computer incase thats relevant...
Its a 2010 MacBook Pro, 2.4 GHz Intel Core i5 Processor, with 6 GB RAM (2 months ago I added a 4 GB RAM Chip to make the 6) and a 500 GB Hard-drive. I am running Snow Leopard 10.6.6 (I tried the 10.6.7 update and it just wouldn't work, it said my machine did not have the requirements to install it... Can anyone shed light on that?)
I am also having the same problem with the "Your computer needs to restart" error on my 2007 iMac (Running 10.6.7 with 4 GB RAM). Is it just me or am I doing something wrong with these beautiful machines?
I've also done several TechTool Deluxe tests on both machines and everything passes... Some people tell me the RAM is the problem, but it passes upon testing, as well as shows the status as 'OK' under the system profiler menu, plus, when Apple repaired the machine for the Hard-drive failure, they didn't say they found any other problems...
I also feel like mentioning the fact that I get electric shocks the metal parts (casing) of BOTH machines. Is that normal or am I turning into a mutant? In addition, the mag-safe adaptor of my MBP doesn't hold its light. The LED randomly goes off or dims to a point were its exceptionally hard to see. It always charges though, so maybe thats normal? - I don't know.
Thank you so much in advance.
I really don't want to call Apple again!