F
fco1922
Guest
Has anyone else in the UK experienced Apple's bizarre (and unlawful) returns policy? If your product is broken or damaged you cannot just return it for a repair or replacement. Instead, you must make an appointment with a "Genius". This is in practice very difficult to do and involves waiting hours. I tried to book an appointment right when the store opened at 10am and was told that there were no slots available and to try later/tomorrow!! This is infuriating as UK law says that merchants must refund defective merchandise with a "minimum of inconvenience to the customer". I know this as I used to work in Trading Standards. When will Apple address this? People should complain to the DTI and EC.