got the "you need to restart this computer" message on my macbook pro. called apple support, who told me it was a kernel panic and had me run off the install disc.
i bought the computer summer of '09, had leopard, then upgraded to snow leopard 10.6.3. the first time i talked to apple, they told me i can use the snow leopard disc reinstall what i need ssince i had lost the original install disc that came with the computer. when it said to pick a drive to install on, nothing came up, so they had me do a disk verify/repair thru disk utility. i clicked on Macintosh HD under 160 GB Hitachi, but it should be noted that the Macintosh HD option was faded as if it could not be clicked (but it actually could be clicked). after hitting verify, it said the disk had to be repaired. when i hit repair disk, the details of the repair said "volume repaired" right away, and then said something like "updating boot partitions as required". it stayed on this for over two hours, with the blue/white striped loading bar going the whole time.
i got disconnected from apple very early on. i then stopped the repair on my own and calld apple back. this time, they told me i needed the original install disk. i hung up w/ them and found it. went thru the same process as before--no drive was found while trying to install, so i went into disk utility. HOWEVER, this time it did not say 160 GB Hitatchi--it said 149 GB (pretty sure it said something else instead of "hitachi" also), and under that nothing was listed at all (no "macintosh hd"). and verifying/repairing just that general 149 GB disk is not an option.
will call apple tomorrow, but i was wondering if anyone here can help me. what do i do? its possible the hard drive is physically damaged--does this sound like that? how can i fix it?
i bought the computer summer of '09, had leopard, then upgraded to snow leopard 10.6.3. the first time i talked to apple, they told me i can use the snow leopard disc reinstall what i need ssince i had lost the original install disc that came with the computer. when it said to pick a drive to install on, nothing came up, so they had me do a disk verify/repair thru disk utility. i clicked on Macintosh HD under 160 GB Hitachi, but it should be noted that the Macintosh HD option was faded as if it could not be clicked (but it actually could be clicked). after hitting verify, it said the disk had to be repaired. when i hit repair disk, the details of the repair said "volume repaired" right away, and then said something like "updating boot partitions as required". it stayed on this for over two hours, with the blue/white striped loading bar going the whole time.
i got disconnected from apple very early on. i then stopped the repair on my own and calld apple back. this time, they told me i needed the original install disk. i hung up w/ them and found it. went thru the same process as before--no drive was found while trying to install, so i went into disk utility. HOWEVER, this time it did not say 160 GB Hitatchi--it said 149 GB (pretty sure it said something else instead of "hitachi" also), and under that nothing was listed at all (no "macintosh hd"). and verifying/repairing just that general 149 GB disk is not an option.
will call apple tomorrow, but i was wondering if anyone here can help me. what do i do? its possible the hard drive is physically damaged--does this sound like that? how can i fix it?