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- May 10, 2011
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PLEASE help me, I'm pulling my hair out!
We have a 2 year old iMac 8,1. I just upgraded to OS X 10.6.7 (Snow Leopard and ILife '11). Now my printer/scanner is not working, Canon MP620. I went to the Canon web site and downloaded the new drivers. I re-installed the printers with the included software. I deleted and re-added the printer. After doing all this my printer now works but not the scanner. It is directly connected to the computer but the computer is wireless connected to the router.
When I try to scan a document it says "Searching for scanners..." The message then states "Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Click [Scanner Selection] if you want to select another scanner. Scanner drive wil be closed. "
Please help! I am at my wit's end.
We have a 2 year old iMac 8,1. I just upgraded to OS X 10.6.7 (Snow Leopard and ILife '11). Now my printer/scanner is not working, Canon MP620. I went to the Canon web site and downloaded the new drivers. I re-installed the printers with the included software. I deleted and re-added the printer. After doing all this my printer now works but not the scanner. It is directly connected to the computer but the computer is wireless connected to the router.
When I try to scan a document it says "Searching for scanners..." The message then states "Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Click [Scanner Selection] if you want to select another scanner. Scanner drive wil be closed. "
Please help! I am at my wit's end.