...to Apple!
I posted a couple of weeks ago that I had just purchased a new 13" MBP and was having some trackpad issues. Well, while traveling to Cincinnati I noticed the trackpad seemed to be getting just a tad more temperamental, so I made a quick appt with Genius Bar via iPhone. Showed up at store about 50 minutes early. They worked me in about 30 minutes earlier than my original appointment.
I explained to the Genius what was going on. He played around with the MBP for just a couple of minutes and discovered something I didn't: the trackpad actually had a couple of very small dead spots causing the problem. He took the MBP to the back to reseat the trackpad. Came out and said that it's definitely a faulty pad. Gave me two options: replace trackpad (which they could do there) or since there could be other related issues, swap out with new MBP. 10 minutes later I was walking out with new MBP and a continued commitment to Apple's quality products and service.
I had already cloned my HDD, so we back to the hotel, swapped drives, swapped RAM modules, and another 10 minutes of work and I was back up and running with a perfectly functioning Mac.
20 years I've been using Macs. Don't see anything that could cause me to change at this stage.
I posted a couple of weeks ago that I had just purchased a new 13" MBP and was having some trackpad issues. Well, while traveling to Cincinnati I noticed the trackpad seemed to be getting just a tad more temperamental, so I made a quick appt with Genius Bar via iPhone. Showed up at store about 50 minutes early. They worked me in about 30 minutes earlier than my original appointment.
I explained to the Genius what was going on. He played around with the MBP for just a couple of minutes and discovered something I didn't: the trackpad actually had a couple of very small dead spots causing the problem. He took the MBP to the back to reseat the trackpad. Came out and said that it's definitely a faulty pad. Gave me two options: replace trackpad (which they could do there) or since there could be other related issues, swap out with new MBP. 10 minutes later I was walking out with new MBP and a continued commitment to Apple's quality products and service.
I had already cloned my HDD, so we back to the hotel, swapped drives, swapped RAM modules, and another 10 minutes of work and I was back up and running with a perfectly functioning Mac.
20 years I've been using Macs. Don't see anything that could cause me to change at this stage.
Congrats on your happy ending though!
