Should I return my MBP?

TattooedMac said:

Umm isnt there a 15% restocking fee or there abouts to cover just this thing ?? Hmm i think there is, so that makes a full refund not so full

Cheers

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TattooedMac said:

Welcome to M-F dirty.

Now this isnt to have a dig at you but have a read of this thread Should i return my MBP ?? and pay particular attention to Nicks (pigoo3) post.

We ahve already had so many threads asking about the rumours. Thats all they are until Apple announce the release. So read his post and it might clear up a few things for you. Good luck which ever way you decide to go and be sure to return here to the forum
On running intensive Apps . . . I use to have a White MB with 1GB originally until i upgraded and it rans CS PS4 flawlessly. Now my MBP 13" 2.4 with 4 GB Ram plays nice with CS PS5 and i dont have a i5 or i7. So what ever you chuck at these babies is fine . . .
Cheers

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Oneironaut said:

I thought that if it's returned within a certain time period it's totally free.

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chscag said:

Apple recently revised their return policy and there is no mention of a restocking fee. At least here in the US. I don't know about the UK, Australia, NZ, Canada, or anywhere else.

Here is their US sales and return policy: LINK

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jakerich said:

Even if there is a restocking fee, that would have to cover the reboxing, refurb testing labor costs, I suspect. I still think Apple loses on the deal.

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pigoo3 said:

Something else that always needs to be factored into a conversation such as this is "gross margin". The difference between what it costs a company to produce a product & what they sell the product for at retail.

As you will see in the first link below...Apple has a gross margin of somewhere around 41.7%. In other words, Apple sells $583 worth of stuff for $1,000.

Why Apple's Gross Margins Are So High | Markets | Minyanville.com

In this 2nd link...it is suggested that Apple has a gross margin of anywhere from 42.9% to over 60% on products such as the iPad & iPhone.

Apple makes $208 on each $499 iPad - Computerworld

The bottom line is...even if Apple did have a 15% restocking fee (which "chscag" verified there is not one currently)...with gross margins of 41.7% to over 60%...Apple still makes money on returned items & refurbished items...they just don't make as much money.

I also wanted to mention that this "gross margin" is not all profit...part of the gross margin also pays for the operation of Apple Stores, corporate headquarters costs, employee salaries, advertising, etc.

- Nick

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Razormac said:

Thanks Nick,
That makes me feel better about it all. I'm not a legalist, just don't want to take advantage when the problem is my own indecision.

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pigoo3 said:

As we all know...companies are in business to make money...not lose money!

I can just about guarantee, that companies constantly examine & revise their return policies to make sure things are "in line" with industry standards (the computer industry in this case)...and "in line" from a profit/loss perspective.

Since Apple (rather recently) has revised their return policy (eliminating the restocking fee...at least in the US)...Apple probably still makes a profit (gross margins mentioned in my earlier post) when they resell these returned computers (most likely as refurbished units).

Plus by eliminating the restocking fee...Apple continues to:

- separate themselves from their competitors (who do charge a restocking fee)
- create a lot of "goodwill" with consumers
- and continues to put customer service high on their list of priorities!

- Nick

p.s. I wish I had as much luck as you when it comes to refurbished camera products. I purchased a refurbished Nikon D80 & two auto focus lenses a while back...and the auto focus motor in one of the lenses "crapped-out"...with VERY little use on it since purchase!

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Stanley said:

Nikon/Nikkor lenses have a very long warranty. Did you purchase from an authorized dealer and has the lens been properly diagnosed? Often there are use error issues. None of my Nikon bodies or lenses have broken even under very heavy use. About 30K photos a year. I even have many ebay N lenses and those are all fine too.

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pigoo3 said:

Thanks for your suggestions. As I mentioned in my earlier post...this lens was a refurbished unit. It only had a 30 day warranty on it. Yes it was properly diagnosed (actually took it to a Nikon Service Center in the Chicago area). Repair costs were too high to make doing the repair financially feasible.

I'm now looking for a AF VR zoom lens. When the price is right...I will get it!

- Nick

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Stanley said:

Could you have been scammed?

I've never run into a "30 day" warranty on a Nikon refurbished lens.

Maybe you got someone else's DOA or dropped lens resold to you by the unscrupulous?

From whom did you buy the lens?

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Razormac said:

30 days is the standard warranty on lenses refurbished by Nikon. The longer warranty only applies to new lenses.

EDIT: If you go to B&H and Adorama and read their FAQs regarding refurbished lenses you will find this.

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Stanley said:

So they've reduced it? I've gotten 90 with the store adding on another year.

Just checked Adorama on a few refurb lenses…none had 30 day warranties?!?

Somehow my Nikon lenses don't break anyway, I dunno.

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Stanley said:

Could you have been scammed?

I've never run into a "30 day" warranty on a Nikon refurbished lens.

Maybe you got someone else's DOA or dropped lens resold to you by the unscrupulous?

From whom did you buy the lens?

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