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- Feb 9, 2011
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Morning all!
Apologies if this is in he wrong forum but it looked like the best shot! You'll also have to forgive my amature take on some things, I'm a Windows man myself!
I was hoping you guys and gals could help me out with a problem a client of mine is having. My client has 3 Macs, 1 iMac and 2 Macbooks which all backup via Time Machine to a Western Digital NAS drive. Now I have seen some horror stories regarding WD drives but this one has worked flawlessly on 2 of the Macs.
Now the problem is the iMac and 1 of the Macbooks will backup no problems at all but the other Macbook will not backup for love nor money. It can see the drive fine as it is selectable in TM, I enter the corrent username and password for it (confirmed by the other machines) and it shows me the total size and free space. I can also see the other 2 backup files via the Bonjour browser when entering the username and password for the NAS.
Now when it comes to do the backup it always errors when trying to mount the drive to do the backup saying the username and password are incorrect, which they are not! I have tried removing the details several times in the password storage thingy (Cant remember what its called!), tried creating a new user account on the NAS, making sure the MACbook it up to date, running the repair on the password storage thingy, running a permissons repair on the hard drive, rebooting MACbook, rebooting NAS, rebooting router.
I even tried creating a new user based password thingy but this didnt help either so I restored it back. It will backup when I plug my USB ext HDD in fine, just not to this NAS for whatever reason.
Now I'm not based at the clients site so if I can get a list together of things to try then ill go back over and try them out and report any feedback! As I said im no MAC expert so please be gentle!
Thanks in advance,
Dave
Apologies if this is in he wrong forum but it looked like the best shot! You'll also have to forgive my amature take on some things, I'm a Windows man myself!
I was hoping you guys and gals could help me out with a problem a client of mine is having. My client has 3 Macs, 1 iMac and 2 Macbooks which all backup via Time Machine to a Western Digital NAS drive. Now I have seen some horror stories regarding WD drives but this one has worked flawlessly on 2 of the Macs.
Now the problem is the iMac and 1 of the Macbooks will backup no problems at all but the other Macbook will not backup for love nor money. It can see the drive fine as it is selectable in TM, I enter the corrent username and password for it (confirmed by the other machines) and it shows me the total size and free space. I can also see the other 2 backup files via the Bonjour browser when entering the username and password for the NAS.
Now when it comes to do the backup it always errors when trying to mount the drive to do the backup saying the username and password are incorrect, which they are not! I have tried removing the details several times in the password storage thingy (Cant remember what its called!), tried creating a new user account on the NAS, making sure the MACbook it up to date, running the repair on the password storage thingy, running a permissons repair on the hard drive, rebooting MACbook, rebooting NAS, rebooting router.
I even tried creating a new user based password thingy but this didnt help either so I restored it back. It will backup when I plug my USB ext HDD in fine, just not to this NAS for whatever reason.
Now I'm not based at the clients site so if I can get a list together of things to try then ill go back over and try them out and report any feedback! As I said im no MAC expert so please be gentle!
Thanks in advance,
Dave