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Apple slipping, but still leads Dell and HP in tech support satisfaction

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HP "support"

Having had the opportunity to use HP support, the only surprise here is that root canal work is not listed as being more popular than HP support. ;)
 
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And being a long term user of Dell Latitudes, never heard of such a thing as this 'support'!
 
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HP's customer support is a nightmare and a headache, i am glad i never have to deal with such idiocy ever again. Apple's support has always been easy and pleasant for me.
 
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I should probably knock on wood or something but I have 130 Dell's at work and haven't had to call support in years. I remember the only challenge was a language barrier and made the experience rather frustrating. Had to call Apple support about a year ago about a goof I made purchasing on iTunes and was very happy with the treatment and the outcome.
 

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