Help! White screen,no keyboard response

Turned on macbook today, but got just a white/grey screen , no indication of onscreen booting/start up and the keyboard is not responding,ie no caps lock or num lock lights displaying. Desperate to find a way of getting her going again,...your ideas appreciated. Thanks.

A blank white screen at start is usually a good indicator that the hard drive has failed. If you feel comfortable removing the drive, I'd do so, and boot from the system disk (can't say CDs anymore, now that the Air comes on thumb drives!) that came with the computer. If you get a normal boot from the restore media, then you'll need to replace the hard drive and see if you can salvage anything from the old drive if necessary.

If you don't feel comfortable removing the drive, take it to an Apple service provider and have them test it.

I have the same problem I think I turned on my MacBook today and all I got was a White/grayish screen with the apple logo in black , it has a circle spinning all the time and my keyboard won't responde. All I hear is the start up and that's it . So does that mean my hard drive gone?

Pammy - possibly, but in your case, the system is seeing that a hard drive is there, a volume is available for booting, but booting never finishes. Your issue might be a software-only issue. It would be worth booting to the system CD that came with your computer and running Disk Utility to verify and repair any directory corruption that it might find. If it doesn't report a hardware error, possibly an archive installation of the operating system might resolve it.

Hard drive issues are trial and error at best. They can stem from an actual hardware issue with the drive mechanism, a "head crash" where the read heads touch the platters (very bad), a bad circuit board on the drive, or just software corruption that a reinstall might fix. Having someone experienced look at the drive before you do anything is always a good first step.

Thanks for the feedback I rebooted it and put in the disc it loads up but at the end it said it couldn't install would there any reason .so I have started back again installing the DVD it does say ave disk two ready but didn't get that far :/

Are you booting from the DVD and did you run a verify and repair of the hard drive as you were advised? When the machine boots from the DVD you should not allow the install to continue but instead click on the top menu "Utilities", and then "Disk Utility".

When the Disk Utility application opens, highlight your hard drive on the left side (capacity entry). Then click on the First Aid tab on the right. From there you can run a Verify and Repair. Let us know what it reports.

I got my disk I got with my laptop and it pressing cd. It restarted the laptop and ask me if I like to erase my mac disk. So I said yes continue. So the first time round it said at the end it could not re booth so I tried it the 2nd time and it ask for 2nd disk. So it has rebooted now it's back up and running which is great it's a bit slow at the beginning , but I'm delighted now thanks everyone for your help. Sorry if I haven't explained it fully up above. hope you get the jist of what I'm saying lol. so hopefully no problems. I have my laptop 2 years I hate to lose it. I love all my macs I don't want any of them to fail.