- Joined
- Apr 23, 2005
- Messages
- 1,509
- Reaction score
- 47
- Points
- 48
- Location
- Cape Cod, MA
- Your Mac's Specs
- iBook
hello everyone!
Yesterday i went to an "apple authorized service provider". My ibook has a small crack underneath the microphone, nothing is wrong with the computer itself, but i'm afraid it might continue to crack through the entireside and break a peiace off so my LCD gets damaged. I contacted apple earlier in the month and they said i had to visit the "aithorized apple service provider", and if they said the the crack was not caused from "abuse", it could be fixed by apple. They also said that they could pull up a file, my "apple case number", and write some notes on it. The guys couldn't have been bigger jerks. They said it was obviously caused by abuse, and i know it was not because i watch the computer very carefully and nothing has happened to it. I asked if i could send it back to apple to see if they would even look at it and possibly have a different view. They said no, "if we looked at it and we said abuse, they will too". Do you think that there is any chance of apple saying that it wasn't abuse and getting it fixed under my warranty?
Yesterday i went to an "apple authorized service provider". My ibook has a small crack underneath the microphone, nothing is wrong with the computer itself, but i'm afraid it might continue to crack through the entireside and break a peiace off so my LCD gets damaged. I contacted apple earlier in the month and they said i had to visit the "aithorized apple service provider", and if they said the the crack was not caused from "abuse", it could be fixed by apple. They also said that they could pull up a file, my "apple case number", and write some notes on it. The guys couldn't have been bigger jerks. They said it was obviously caused by abuse, and i know it was not because i watch the computer very carefully and nothing has happened to it. I asked if i could send it back to apple to see if they would even look at it and possibly have a different view. They said no, "if we looked at it and we said abuse, they will too". Do you think that there is any chance of apple saying that it wasn't abuse and getting it fixed under my warranty?