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Importing video to itunes

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I have some mp4 videos that play great on my imac. When I sync them in itunes with appletv or my iphone 4 they do not appear. I have tried using handbrake to convert and hand brake keeps shutting down half way through. What software is there that I can use to analyze the video and correct any issues? Do I need to use any software or am I missing something?
 
C

chas_m

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iTunes itself can convert the files to work with AppleTV/iPhone 4 (Advanced menu, Create Version).
 
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Your Mac's Specs
PPC Mini, 10.4.11. Intel Mini, 10.6.8. MacBook Pro, 10.14.6. M1 MBA 11.6.3 iPhone 5 iOS 12.5,
Try changing the file from .mp4 to .m4v
 
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hey, i have the same problem....itunes folders do not show my imports. there are only 2 options rent movies or buy movies in the folder.
i have tried file/add folder/file to library/then clicked on the file, but it just disappears....and does not show up in iTunes....help.
 

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