The family computer is a PC with Windows Vista, I think 64-bit. It's a Dell and has recently been infected with the infamous "Windows Optimization Center." I have run Spyware Doctor, Malwarebytes, and wiped out a bunch of infected files. Still nothing.
The problem now is that there is no way to get to my task manager. The virus/malware/spyware has it set up so every time I try to access the taskbar, Cntrl-Shft-Escape, it immediately closes it.
I cannot run Spyware Search-and-destroy, even in safe mode, because any program I open up is closed within seconds by this virus.
I did catch a quick view in the task manager of somethin called "protect.exe," I think it was, which was unfamiliar to me and seemed it may have somethin to do with the fact that I taskmanager will not stay opened, not even for a half-second.
I'm unfamiliar with pcs these days.
Does anyone have a solution to this problem?
The pc has lost access to the internet also, because of this problem.
I have the programs, and blank cds. I need to find a way to completely remove this thing, or get it so I can run a program (spybot), to full scan without this virus closing it out.
I've repaired many PCs in my day,, this... I have not been able to fix. The thing is malicious.
Help. Please!
The problem now is that there is no way to get to my task manager. The virus/malware/spyware has it set up so every time I try to access the taskbar, Cntrl-Shft-Escape, it immediately closes it.
I cannot run Spyware Search-and-destroy, even in safe mode, because any program I open up is closed within seconds by this virus.
I did catch a quick view in the task manager of somethin called "protect.exe," I think it was, which was unfamiliar to me and seemed it may have somethin to do with the fact that I taskmanager will not stay opened, not even for a half-second.
I'm unfamiliar with pcs these days.
Does anyone have a solution to this problem?
The pc has lost access to the internet also, because of this problem.
I have the programs, and blank cds. I need to find a way to completely remove this thing, or get it so I can run a program (spybot), to full scan without this virus closing it out.
I've repaired many PCs in my day,, this... I have not been able to fix. The thing is malicious.
Help. Please!