I have a MacBook Pro, and my logic board is broken. I came home one day about a week ago and the mac wouldn't start, it wouldn't even make it past a few seconds without losing juice, my screen never even showed.
I thought it was the battery, so I took it in to an iCenter (I live in Amsterdam, the Netherlands), they sent it to the place where repair look at macs, and that's the diagnosis.
I received an cost estimate of 1,134EUR, for a new logic board and a new bottom case. I called iCentre service number for the Netherlands today. I have AppleCare, it expires Jan 1 2011, but the argument is this can't be covered because of "accidental damage" from an incident back in March.
My bottom case is cracked from when my Mac fell in March this year. It was knocked off the table (about two feet from the ground). I brought it in, got the screen fixed but not the bottom case (it's a small crack).
Luckily Germans have an insurance that covers these sort of costs if the object does not belong to them. It was smooth sailing up until a few days ago when the logic board busted.
Basically AppleCare won't cover this cost because the "Golden Rule" is that if it's been dropped in the past defects can be seen as "accidental damage". I fought as hard as I could, but they wouldn't budge from the belief that the March incident was completely linked to the logic board suddenly not working 8 months later.
Is there hope? As a journalist who uses their mac constantly, I'm not convinced with their argument, and I'm really in trouble here, so any advice at all would be very helpful.
Should I just find a computer whiz who knows about logic boards and get them to fix it?
Should I keep fighting the good fight?
Thanks.
I thought it was the battery, so I took it in to an iCenter (I live in Amsterdam, the Netherlands), they sent it to the place where repair look at macs, and that's the diagnosis.
I received an cost estimate of 1,134EUR, for a new logic board and a new bottom case. I called iCentre service number for the Netherlands today. I have AppleCare, it expires Jan 1 2011, but the argument is this can't be covered because of "accidental damage" from an incident back in March.
My bottom case is cracked from when my Mac fell in March this year. It was knocked off the table (about two feet from the ground). I brought it in, got the screen fixed but not the bottom case (it's a small crack).
Luckily Germans have an insurance that covers these sort of costs if the object does not belong to them. It was smooth sailing up until a few days ago when the logic board busted.
Basically AppleCare won't cover this cost because the "Golden Rule" is that if it's been dropped in the past defects can be seen as "accidental damage". I fought as hard as I could, but they wouldn't budge from the belief that the March incident was completely linked to the logic board suddenly not working 8 months later.
Is there hope? As a journalist who uses their mac constantly, I'm not convinced with their argument, and I'm really in trouble here, so any advice at all would be very helpful.
Should I just find a computer whiz who knows about logic boards and get them to fix it?
Should I keep fighting the good fight?
Thanks.