Imac freeze after sleep

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swoosta


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My parents have a new Imac and in the morning when they try to wake the mac from sleep the mouse icon has frozen. Any ideas what is causing this?
 
chscag

chscag

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2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
What kind of mouse are they using and is it wired or wireless?
 
chscag

chscag

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Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
The batteries may be getting weak - have them put new batteries in the mouse to see if that helps. If the problem persists, tell them to switch to a wired mouse in order to test if the same thing happens. If it does, post back and we can go from there.
 

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