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- Dec 10, 2010
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So, I went to the apple store to get my Iphone 3gs 32gig repaired. I handed it to the lady at the Genius Bar and she synced it to her computer to update it. While waiting, she walked away and I knew this would take long, I pulled out my laptop and started working on it. 45 minutes later the lady is not back and I ask another genius bar representative where is my Iphone? And it is no where to be found. It went missing. Seriously! Oh it gets interesting. The lady that was assisting me was the assistant-manager, 2nd in command!
She does not know what happened to it. I do not know what happened to it I handed over to apple genius bar to take care of it. She and her employees looked for it but could not find it. Thus she filled out a missing report with her company and said that she cannot watch the cameras. Someone will contact me tomorrow with what happened to my phone.
Next day rolls around it's after 6pm and no phone call. I went back to the apple store. She was off and there is another manager. He tries to see what he can do and comes back with no reply but offers me a refurbished 3gs Iphone. I accepted it for now until they can find what has happened to my phone. Should I have accepted the refurbished Iphone? Am I entitled to a new Iphone?
This has disturbed me because personally I would like my old phone back but if they cannot find it, I should be entitled to a new Iphone, right?
I need advice as to how should I approach this situation.
Please be nice - this is my 1st post.
She does not know what happened to it. I do not know what happened to it I handed over to apple genius bar to take care of it. She and her employees looked for it but could not find it. Thus she filled out a missing report with her company and said that she cannot watch the cameras. Someone will contact me tomorrow with what happened to my phone.
Next day rolls around it's after 6pm and no phone call. I went back to the apple store. She was off and there is another manager. He tries to see what he can do and comes back with no reply but offers me a refurbished 3gs Iphone. I accepted it for now until they can find what has happened to my phone. Should I have accepted the refurbished Iphone? Am I entitled to a new Iphone?
This has disturbed me because personally I would like my old phone back but if they cannot find it, I should be entitled to a new Iphone, right?
I need advice as to how should I approach this situation.
Please be nice - this is my 1st post.