Hi,
I am a Windows expert but I don't know much about Mac. I tried to load Wacom drivers on my daughters Macbook last week and it seemed hung up so I hit the power button. Now it won't boot up, just get Apple logo and rotating circle endlessly. I got a hold of Techtool and the surface scan finds bad blocks.
First, how can I at least try to backup her data, say to an external drive? I don't want to try a repair without the data off the drive. Second what can I use to repair this drive, assuming it CAN be repaired. Macbook is less than a year old and can't believe hard drive might be bad.
Please give me details, I never work with Macs. At least Windows is more forgiving if you hit power.
I am a Windows expert but I don't know much about Mac. I tried to load Wacom drivers on my daughters Macbook last week and it seemed hung up so I hit the power button. Now it won't boot up, just get Apple logo and rotating circle endlessly. I got a hold of Techtool and the surface scan finds bad blocks.
First, how can I at least try to backup her data, say to an external drive? I don't want to try a repair without the data off the drive. Second what can I use to repair this drive, assuming it CAN be repaired. Macbook is less than a year old and can't believe hard drive might be bad.
Please give me details, I never work with Macs. At least Windows is more forgiving if you hit power.