But Apple are known for very good customer service. And sometimes repair free outside of the warranty. Is best buy this good?
Yes...Apple & Applecare does have some "unwritten" flexibility compared to Best Buy. On the other hand...I don't think that I've heard of many complaints about the Best Buy "Black Tie" warranty (of course I'm sure there are some folks that weren't happy...just like some folks also complain about Applecare).
You got to admit though...with all of the threads we see here on Mac-Forums regarding
dead batteries (via normal use/not manufacturing defects)...and
liquid spills on notebooks...the Best Buy "black tie" warranty covers both.
Yes...the Best Buy "black tie" warranty covers:
- accidental damage
- one free replacement battery (even if worn out via normal use)
- one free replacement/repair for liquid spills
After one accidental damage or liquid spill repair...you then need to repurchase another Best Buy "black tie" warranty. And I believe that the Best Buy warranty is not too much different in cost versus the extended Applecare.
Of course the positives for Applecare are:
- first 12 months free/included
- VERY good customer service
- usually a replacement computer after 3 failed attempts to fix a problem (not actually an official policy...just via users experiences)
- some out of warranty repairs (either via special extended Apple repair programs, or a subjective ruling by a "friendly/very nice" Apple person!
- very fast onsite (Apple Store) repairs...many times same day (within 1-2 hours).
Each plan certainly has positives.
- Nick