iMac 27" Screen CRACKED!!

3 days ago I noticed a crack on my iMac about the size of a 50 cent/2p coin. It looks to of gotten bigger over the last 3 days which would make sense as there is a lot of vibration from music in my room. I do have Applecare but does it cover accidental damage? It was caused by my tall cup of hot chocolate falling over and the tip hitting the screen (fortunately it was empty) but I didn't even notice till about 20 mins after it had happened. I have looked on Apple's website and have read the Applecare booklet however I can not see anything about what to do when I need a hardware repair. Will I have to take it into an Apple store or will they send someone out to me? Thanks!

We don't have a 50cent coin in the US, so not sure how big that is..

Seriously though, accidentally hitting the screen and causing a crack is almost akin to the damage being caused from spilling liquids, it isn't a manufactured defect or a defect that arises from "normal" care of the product..

Apple is not going to be obligated to fix this screen and it's fairly hard of saying how a crack occurred on the screen all by itself without something actually hitting it..

You can always try your luck by taking the iMac to the Apple Store and see what they say, worse comes to worse, you're going to learn how much it's going to cost to fix the screen out of pocket..

Regards

Raz0rEdge said:

We don't have a 50cent coin in the US, so not sure how big that is..

Regards

Click to expand...

C'Mon...I know there aren't a ton in circulation but surely you've seen a Ben Franklin 50 cent piece and definitely a JFK piece...I still see them frequently....

Hmm...I actually haven't..I've seen the Susan B. Anthony dollar coins, but never a 50 cent..didn't even know that it was ever produced..

Regards

@Mint

Accidental damage is not covered by the Apple warranty or extended warranty (Apple care). You're probably going to have to pay to replace the display. I'm sure it's going to be expensive because of the size of the display alone. I suggest you contact Apple and get a rough estimate of the cost first.

Also, unless you have some kind of contract to have your machine repaired on site or in your home, it's up to you to haul it on in to Apple.

Since the 27" LED Cinema display is up for $999, I have to imagine that replacing your screen while not costing $999, can't be too much cheaper than that...

Regards

Thanks for the replies. The crack is only in the black border going round. I have gone over it with a permanent marker and it is now very difficult to even notice. My only concern now is if the crack will get bigger?

Time will tell. Keep using it and keep fingers and toes crossed.

Mint said:

Thanks for the replies. The crack is only in the black border going round. I have gone over it with a permanent marker and it is now very difficult to even notice. My only concern now is if the crack will get bigger?

Click to expand...

It's actually a really quick and easy process to replace.. and the price isn't bad at all IMO… here's a link to the replacement glass for $149.



The replacement would take you less than 2 minutes … if you are slow.

RiDE said:

It's actually a really quick and easy process to replace.. and the price isn't bad at all IMO… here's a link to the replacement glass for $149.



The replacement would take you less than 2 minutes … if you are slow.

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Thanks very much! That is exactly what I wanted to find. When you say it is an easy job to do I fail to see how it can be. I mean the glass that is on it now for instance, do I just go ahead and rip it off? Then would I just glue the new screen on? I would of thought that it is far more complicated than that and perhaps needs special equipment.

Mint said:

Thanks very much! That is exactly what I wanted to find. When you say it is an easy job to do I fail to see how it can be. I mean the glass that is on it now for instance, do I just go ahead and rip it off? Then would I just glue the new screen on? I would of thought that it is far more complicated than that and perhaps needs special equipment.

Click to expand...

There couldn't be an easier fix… When I first did it/figured it out I was astonished at how simple it is/was..

The downside? That knowledge makes the iMac seem a little less impressive IMO…

Without further adieu: KNOWLEDGE

Tell me… is that not crazy easy!!!??? lol

Any suction cup will do.. I used the suction cup from my GoProHD camera that is only about 6" across.

Actually you will just need 2 large suction cups and then you can theoretically lift it right off. From what I heard it is head in place by large magnets.
Installing iMac Intel 27" Display - iFixit

Edit: Whoops, to slow

If the crack is just to the outside glass protector, then the replacement job as RIDE points out is inexpensive (compared to replacing the entire display) and can be done by you. The suction cups mentioned by McYukon are a must.