- Joined
- Sep 20, 2010
- Messages
- 9
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- 1
Firstly I must say that I love my Mac. Switching over from PC's was the best thing I did.
However I made the mistake of purchasing my machine on the Island of St Martin in the Caribbean. On it's own this is not a big issue but where I went wrong was to purchase the AppleCare from the same shop.
Now at the time I thought AppleCare was just AppleCare you read about it, it looks cool. BUT the AppleCare for Latin America and the Caribbean is different, way different.
It does not include any telephone support.
If you have a problem, no matter what it is, you have to take the machine in to a local service center to be looked at. You can't just call 1800 myapple and say somethings gone funky. Try that and you get the big brush off.
What's really strange is that it costs the same even though you are not getting anywhere near the same service.
AND there is nowhere on the Apple site that says that there is no phone support. The terms and conditions for Latin America State that phone support starts after 90 days, BUT there is no one to Phone (clever huh), there is no number.
I asked them why there was no number and was told that it was because there weren't enough customers to warrant it. Hang on, in all of Central and south America and the Caribbean, there wen't enough customers, BUT there is a help line for TONGA. Come on really, are there more Mac owners in Tonga. Man I gotta go there.
So for me, my local service center is on the neighboring island which means it costs me $90 to fly the unit there, $25 for the Service center to pick it up and the same again to get it back, so $230 per problem. And the best bit is if the problem was not a hardware issue it costs me another $90 for a diagnostic fee. (you can check this out at Virtual Technology in St Marteen).
So the best thing you can do is just lie to Apple and give them an American address if you want Applecare.
Cheers Apple for the great experience.
However I made the mistake of purchasing my machine on the Island of St Martin in the Caribbean. On it's own this is not a big issue but where I went wrong was to purchase the AppleCare from the same shop.
Now at the time I thought AppleCare was just AppleCare you read about it, it looks cool. BUT the AppleCare for Latin America and the Caribbean is different, way different.
It does not include any telephone support.
If you have a problem, no matter what it is, you have to take the machine in to a local service center to be looked at. You can't just call 1800 myapple and say somethings gone funky. Try that and you get the big brush off.
What's really strange is that it costs the same even though you are not getting anywhere near the same service.
AND there is nowhere on the Apple site that says that there is no phone support. The terms and conditions for Latin America State that phone support starts after 90 days, BUT there is no one to Phone (clever huh), there is no number.
I asked them why there was no number and was told that it was because there weren't enough customers to warrant it. Hang on, in all of Central and south America and the Caribbean, there wen't enough customers, BUT there is a help line for TONGA. Come on really, are there more Mac owners in Tonga. Man I gotta go there.
So for me, my local service center is on the neighboring island which means it costs me $90 to fly the unit there, $25 for the Service center to pick it up and the same again to get it back, so $230 per problem. And the best bit is if the problem was not a hardware issue it costs me another $90 for a diagnostic fee. (you can check this out at Virtual Technology in St Marteen).
So the best thing you can do is just lie to Apple and give them an American address if you want Applecare.
Cheers Apple for the great experience.