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- Sep 18, 2010
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I bought a Mac Book Pro 15inch 3 years ago. Warranty ran out 2 days after my latest issue...about a week ago now. It originally came with tiger. Soon after I bought it leopard came out. I bought that and it now runs Snow Leopard. I had the apple care extended warranty. Bit of history about my computer. From day 1 it had dead pixels but apple didnt consider it was enouh to replace computer. Over the next 3 years I have had the hard drive replaced, the logic board replaced, the ram replaced and 2 batteries replaced...all under warranty. My laptop sits on my desk and spends 99% of its time there. Very occassionally I sit it on my lap when I am watching TV and typing an email. The computer is in excellent condition, I dont even think it has a scratch on it. The other night I was using it at my desk. The screen was not at quite the right angle so I tilted the screen backwards slightly. I pushed on the bottom right hand side of the metal frame. I heard a very faint tick type noise, and then some lines started to appear horizontally and vertically. The horizontal lines are mostly black and white, the vertical ones coloured. I rang apple the next day and the person I spoke to said I was lucky to have called at that time as the apple care warranty runs out in 2 days. They stated I would be still covered though as I had reported the issue before it ran out. Apple have refused to repair the screen. They didnt state it in words but the impression I got was that they believe I was rough etc with the computer or dropped it etc. I am trying to argue that there is a manufacturing fault with my computer. It should be able to have the screen adjusted without it cracking. Note..there is no external crack to the screen. There is some sort of internal breakage??.I believe that this particular computer is a lemmon. In addition to the above problems, the keypad doesnt always register my pressing it, ie I have to go back and retype a particular letter or figure etc. I have just learned to live with this and havent reported it. It is an intermittent issue. My son also has a mac book pro. He takes it everywhere and has never had an issue. Mine sits on my desk, has been taken extremely good care of, and has had major problems. . Any suggestions on how I might get them to replace the screen?? As I said there is no mark, scratch etc any where on the computer. It wasnt dropped, hit or mistreated in any way. I am in australia if anyone can suggest someone that replaces LCD screens cheeply if apple wont. Thanks in advance.