Microsoft Word 2008 for Mac Question

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How do I fix this, and prevent this from coming back? It's some strange lettering.

I'm doing a homework assignment (and this works cited are examples), but my book doesn't show these weird characters. (And my book is using Microsoft Office 2007 for Windows).



<See attached>

Screen shot 2010-09-12 at 9.47.49 PM.PNG
 

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