I brought in a ~1.5 year old MBA (outside of warranty) into an authorized service center for replacement of the hinge. I originally was under the impression that I would be paying out of pocket for this, and needed the repair done in a timely manor, which is the reason I brought it to this service center and not an Apple location. I was told the issue was a known defect and that the hinge would be replaced free of charge. A left the computer overnight and had the computer was available for pickup the next day. I brought the laptop home, turned it on, and noticed there was no sound. While the computer would play the boot chime, it thought there was constantly a headphone plugged in, and would not play any sound using built in speaker (headphones did work).
I brought the computer back and explained the issue to them. I explicitly asked the tech if there is anything I could have done to have caused this issue, to which he replied that it was "definitely entirely his fault." They replaced a few minor parts over the course of a week and a half (sound board, connectors, etc) but the problem persisted. After a lengthy wait (they had to talk to Apple tech) they said that I would be forced to send the computer into Apple and have them complete the work. The price would most likely run $300, of which I would be responsible for. They claimed that the issue was "most likely not caused" by them.
Aside from taking them to court, what are my other options? I have done all the troubleshooting I can think of, including reinstalled the OS (both from original DVD and Snow Leopard disk), with no change in problem. I do use sound quite often, and not having it available to use is beginning to become a relatively major issue. Any help is appreciated.
I brought the computer back and explained the issue to them. I explicitly asked the tech if there is anything I could have done to have caused this issue, to which he replied that it was "definitely entirely his fault." They replaced a few minor parts over the course of a week and a half (sound board, connectors, etc) but the problem persisted. After a lengthy wait (they had to talk to Apple tech) they said that I would be forced to send the computer into Apple and have them complete the work. The price would most likely run $300, of which I would be responsible for. They claimed that the issue was "most likely not caused" by them.
Aside from taking them to court, what are my other options? I have done all the troubleshooting I can think of, including reinstalled the OS (both from original DVD and Snow Leopard disk), with no change in problem. I do use sound quite often, and not having it available to use is beginning to become a relatively major issue. Any help is appreciated.