Hi Apple fans,
Hope someone can help me out. I have trouble logging in to my iMac. After entering my password I see a blue screen, then the Apple screen with the stars and then the login process stops and returns to the inital login screen. I am 100% sure I have the correct password. I am a bit stressed about this issue because now I can not get to my files and photos Especially the thought of losing all my photos is causing sleepless nights. So I hope someone can give me some advice on what to do.
I have tried finding an answer on the support pages from Apple, and think I need to do something with the installation DVD and removing a profile. And there is my bad luck, I must have stored to good to be found, but I don't have the installation dvd which belongs to my iMac. Hope you understand the trouble I am in. Do you know if and how I can get a new installation dvd? Or do you know any other means to solve the login issue?
I would be very very grateful to anyone who can give me some advice. As you understand from this message I am not so familiar with troubleshooting or computer issues. That was exactly the reason why I choose Apple after years of struggling with Windows computers. Hope this is a one off issue with a great solution from one of you.
Many thanks for reading this.
Mascha
Hope someone can help me out. I have trouble logging in to my iMac. After entering my password I see a blue screen, then the Apple screen with the stars and then the login process stops and returns to the inital login screen. I am 100% sure I have the correct password. I am a bit stressed about this issue because now I can not get to my files and photos Especially the thought of losing all my photos is causing sleepless nights. So I hope someone can give me some advice on what to do.
I have tried finding an answer on the support pages from Apple, and think I need to do something with the installation DVD and removing a profile. And there is my bad luck, I must have stored to good to be found, but I don't have the installation dvd which belongs to my iMac. Hope you understand the trouble I am in. Do you know if and how I can get a new installation dvd? Or do you know any other means to solve the login issue?
I would be very very grateful to anyone who can give me some advice. As you understand from this message I am not so familiar with troubleshooting or computer issues. That was exactly the reason why I choose Apple after years of struggling with Windows computers. Hope this is a one off issue with a great solution from one of you.
Many thanks for reading this.
Mascha