- Joined
- Jun 26, 2010
- Messages
- 4
- Reaction score
- 0
- Points
- 1
Hi,
Ive had my iMac since 2007, but never had to delve as I used to with my PC. Hence you may think of me as a long term newbie... However I digress, the reason for this thread - I now have a problem, and am hoping for some assistance...
I have installed Trusteer "Rapport" at the request of my bank as an additional measure of security. No problem until a few days ago, when it disappeared from the tool bar in Safari. I have a suspicious mind: Had this been disabled maliciously by a third party???
On contacting Trusteer support, they asked for my Safari version, so I sent them the top level info:
Safari:
Version: 3.0.4
Last Modified: 24/06/2010 09:57
Kind: Universal
Get Info String: 4.1, Copyright © 2003-2010 Apple Inc.
Location: /Applications/Safari.app
Trusteer inform me they can only support Version 4, and never have supported Version 3, so they're surprised it ever worked (they did a remote install themselves by the way, as an earlier aborted installation caused conflict errors).
On checking the software update log to see why I may have gone backwards, I have this:
2009-09-26 07:27:27 +0100: Installed "iTunes" (9.0.1)
2009-10-31 08:13:57 +0000: Installed "iTunes" (9.0.2)
2009-11-15 20:46:16 +0000: Installed "Safari" (4.0.4)
2010-02-02 17:06:24 +0000: Installed "iTunes" (9.0.3)
2010-03-13 23:33:45 +0000: Installed "Safari" (4.0.5)
2010-04-03 19:43:00 +0100: Installed "iTunes" (9.1)
2010-05-12 08:00:22 +0100: Installed "iTunes" (9.1.1)
2010-06-24 09:55:47 +0100: Installed "Safari" (4.1)
2010-06-24 09:58:16 +0100: Installed "iTunes" (9.2)
According to the log, the first log entry in the software upgrade log was post version 3.0.4: "2008-03-24 18:55:56 +0000: Installed "Safari" (3.1)", so maybe the initial installation was 3.0.4? The version number isn't recorded in the installation log.
The version details pasted at the top seem to indicate the version is 3.04, but its reporting string indicates 4.1. Can anyone point me in the right direction please? By the way, continuing with my suspicious mind... It was after the 2010-06-24 09:55:47 +0100: Installed "Safari" (4.1) log entry that I had this problem.
Regards
Lewis
Ive had my iMac since 2007, but never had to delve as I used to with my PC. Hence you may think of me as a long term newbie... However I digress, the reason for this thread - I now have a problem, and am hoping for some assistance...
I have installed Trusteer "Rapport" at the request of my bank as an additional measure of security. No problem until a few days ago, when it disappeared from the tool bar in Safari. I have a suspicious mind: Had this been disabled maliciously by a third party???
On contacting Trusteer support, they asked for my Safari version, so I sent them the top level info:
Safari:
Version: 3.0.4
Last Modified: 24/06/2010 09:57
Kind: Universal
Get Info String: 4.1, Copyright © 2003-2010 Apple Inc.
Location: /Applications/Safari.app
Trusteer inform me they can only support Version 4, and never have supported Version 3, so they're surprised it ever worked (they did a remote install themselves by the way, as an earlier aborted installation caused conflict errors).
On checking the software update log to see why I may have gone backwards, I have this:
2009-09-26 07:27:27 +0100: Installed "iTunes" (9.0.1)
2009-10-31 08:13:57 +0000: Installed "iTunes" (9.0.2)
2009-11-15 20:46:16 +0000: Installed "Safari" (4.0.4)
2010-02-02 17:06:24 +0000: Installed "iTunes" (9.0.3)
2010-03-13 23:33:45 +0000: Installed "Safari" (4.0.5)
2010-04-03 19:43:00 +0100: Installed "iTunes" (9.1)
2010-05-12 08:00:22 +0100: Installed "iTunes" (9.1.1)
2010-06-24 09:55:47 +0100: Installed "Safari" (4.1)
2010-06-24 09:58:16 +0100: Installed "iTunes" (9.2)
According to the log, the first log entry in the software upgrade log was post version 3.0.4: "2008-03-24 18:55:56 +0000: Installed "Safari" (3.1)", so maybe the initial installation was 3.0.4? The version number isn't recorded in the installation log.
The version details pasted at the top seem to indicate the version is 3.04, but its reporting string indicates 4.1. Can anyone point me in the right direction please? By the way, continuing with my suspicious mind... It was after the 2010-06-24 09:55:47 +0100: Installed "Safari" (4.1) log entry that I had this problem.
Regards
Lewis