EMC Retrospect for Machintosh Version 6.1 causing problem.

Hello.
I had problem with "EMC Retrospect for Machintosh Version 6.1".
I installed it and tried to use it.
When I tried to use it,
after logging into the Mac Book Pro, opened the software, and it told me to authenticate using password, which should be authenticate using main log on id and password for account.
When I did, put the right password and id, it keep continuously saying log on id or password is wrong or something similar.
I tried to log on like 100 times and failed.
And that is for either install or to use.
So, I gave up.
Can anyone tell me what is wrong with this?

Retrospect is -- pretty obviously -- not looking for your admin password.

What's the definition of madness again, someone?

Anyway, I don't know Retrospect but it certainly SOUNDS like you were supposed to set up an account/password with their web site or some such beforehand.

What does the manual say about this?

chas_m said:

Retrospect is -- pretty obviously -- not looking for your admin password.

What's the definition of madness again, someone?

Anyway, I don't know Retrospect but it certainly SOUNDS like you were supposed to set up an account/password with their web site or some such beforehand.

What does the manual say about this?

Click to expand...

Well....
If I'm remembering correctly,
I was trying to install.....
And I put right admin id and password.
Don't I have to use the admin id and password for logging into laptop?
The manual says:
To install Retrospect:
1. Save all unsaved documents in other running application programs.
2. Insert the Retrospect CD in the computer’s CD/DVD drive and double-click Install Retrospect.
3. Enter an administrator level user name and password in the Authenticate window, then click OK.

4. Follow the installer program’s instructions.

Anyone knows whats this problem that I'm having for my sister's laptop?

Hello.

This is continuation thread to this: www.mac-forums.com/forums/os-x-appl...t-machintosh-version-6-1-causing-problem.html

As I wrote in that thread, it has problem.

So, I asked question to Retrospect company for support.

The support agent said this: Retrospect runs under the root account and will request authentication when you open the program. It sounds like something within the Macintosh operating system is preventing Retrospect from a valid authentication attempt.

So, how can I suppose to fix this problem then?

Do not start a new thread. You can always post back to your original and that will move it up to the top once more. I've moved your post and merged it.

chscag said:

Do not start a new thread. You can always post back to your original and that will move it up to the top once more. I've moved your post and merged it.

Click to expand...

Sorry about that.
But the reason that I done that is cause I get no replies from people.
I only got reply from one person besides you.....