Pls help! I can't download anything

jereme7 · May 3, 2010

Hi guys!
I new to this forum and I hope you don't mind me starting a new thread and hopefully in the right chapter.

I'm a new convert to Mac. I'm using a MacPro 2.53 Ghz Intel Core2Duo with 4GB Ram running on V10.6.3.
All this while I've no problems downloading anything I want. But now I can't download anything. It has been several months already. I tried several ways but in vain. Hope some kind soul out there can help me.

I'm using Download Helper and that is only good for clips but downloading stuff like software is still a problem. Sometimes pressing 'Option' and clicking on the hyperlink works but most of the time it doesn't. Either I get a http file or the left bottom corner of my firefox indicate 'Stopped'.

Please advise.

Thanks,
Jeremy

toMACsh · May 3, 2010

Delete Download Helper and see if that helps. Seriously!

Do you have the latest version of FF? (3.6.3)

DarkestRitual · May 3, 2010

Also you can download some things... you downloaded the website's content fine.

vansmith · May 3, 2010

Get rid of the download manager as toMACsh has suggested. When you do uninstall it though, make sure to use the uninstaller if it comes with one. I have heard of many problems that arise out of users improperly uninstalling download managers.

jereme7 · May 3, 2010

Hi guys!

Thanks for all your response. I will certainly delete the Download Helper and see if that will solve the problem. Thank you for your input. Appreciate it.

I will post my results after I do that.

Cheers! There are kind souls afterall! ;D
Jeremy

jereme7 · May 5, 2010

Still not able to download

Hmmm,
I've deleted all those add-ons for downloading but still I can't download files. I was trying to download the freeware Dropbox but in vain. When I tried clicking 'Option' and download, what I get is a .htm file.

I'm so frustrated. It wasn't like that when I first got my Mac.

Any advice?

MinaMACMan · May 5, 2010

so what happens if you click on the hyperlink for the download. Just a mouse click, not option then download?

It should automagically start downloading and you should see the Safari/FireFox download window open up and display the download!

chscag · May 5, 2010

jereme7 said:
Hmmm,
I've deleted all those add-ons for downloading but still I can't download files. I was trying to download the freeware Dropbox but in vain. When I tried clicking 'Option' and download, what I get is a .htm file.

I'm so frustrated. It wasn't like that when I first got my Mac.

Any advice?

If you've tried the suggestions given and you still can't download, check with your ISP to see if there are any restrictions on your account.

Regards.

jereme7 · May 5, 2010

Hi

MinaMACMan said:
so what happens if you click on the hyperlink for the download. Just a mouse click, not option then download?

It should automagically start downloading and you should see the Safari/FireFox download window open up and display the download!

Should I just click on the hyperlink, it will appears that I'm downloading except that the page will not load. Either it says 'Transferring' or 'Done' but blank page.

jereme7 · May 5, 2010

checked

chscag said:
If you've tried the suggestions given and you still can't download, check with your ISP to see if there are any restrictions on your account.

Regards.

I did check with my ISP regarding my broadband and it was ok.

The sites that I wanted to download (like those freeware) are from legit sites like Tucows, Softonic, Apple) so I don't think it should be an issue.

Unlike Windows, I can't restore to a earlier date and fix the problem that I may have created without realizing. I've been using Windows like forever and only convert to Mac last year. So far I'm happy with Mac except for these hiccups which I hope you guys out there would be able to assist.

Thanks.

malicho · May 5, 2010

have you tried checking in your download folder? check your preferences to see where and what your download destination actually is.

Aqua · May 6, 2010

I decided to try a browser named Wyzo. It is based on firefox but the downloads are supposed to be much faster... maybe that's on the PC but the Mac version did the same as Jereme7.. Downloads work fine on ff and safari, so try Safari (this might help you to troubleshoot where the problem is).. If that works OK for you, then you know it is something that is wrong with firefox, if the problem exists for both then there could be other issues.. If it's firefox then maybe a fresh install of ff might help. It sounds more to me that your browser is having a communication error when downloading and maybe some settings within the browser are off?

I'm no genius but try checking your firewall and network settings. If you have an external firewall or hub - unplug and reset them both, maybe you need to update drivers (google that as I have heard of a few isp that had probs with the mac until drivers were updated), you could also check your prefs.

Hope this helps

jereme7 · May 6, 2010

still need help

Aqua said:
I decided to try a browser named Wyzo. It is based on firefox but the downloads are supposed to be much faster... maybe that's on the PC but the Mac version did the same as Jereme7.. Downloads work fine on ff and safari, so try Safari (this might help you to troubleshoot where the problem is).. If that works OK for you, then you know it is something that is wrong with firefox, if the problem exists for both then there could be other issues.. If it's firefox then maybe a fresh install of ff might help. It sounds more to me that your browser is having a communication error when downloading and maybe some settings within the browser are off?

I'm no genius but try checking your firewall and network settings. If you have an external firewall or hub - unplug and reset them both, maybe you need to update drivers (google that as I have heard of a few isp that had probs with the mac until drivers were updated), you could also check your prefs.

Hope this helps

Well thank you for your recommendation. I might juz try that browser. The thing is, I can't download anything using Safari too so I don't think it could be the browser. I tried earlier to download some freeware from Macfreeware and all I get are some html files which open and direct me to their sites.

The thing is I wish there is an Apple Support shop here. I couldn't find one yet but I'm still trying. Perhaps these ppl there could check it out. That is my last resort as I've to pay for that service and I don't know how much they will charge.

Anyway, I like to thank everyone who responded and gave me their advice/opinions. I really do appreciate it. Perhaps I juz have to locate an Apple shop and try my luck there or I may have to switch to PC? I certainly hope not.

Thanks again everyone!

jereme7 · May 7, 2010

No can do

Well, tot I juz add a few more points here;
I tot I try to download Wyzo browser to see if that would solve the problem. No, I forgot .... I can't download any files other than Fonts which I had some success. But that's all. So I can't even try out a new browser.

I like to re-install my Firefox but I can't download a new one.

toMACsh · May 7, 2010

OK, how close are you to an Apple Store? You need an appointment at the Genius Bar, because you're not getting anywhere here.

jereme7 · May 7, 2010

No genius bar

toMACsh said:
OK, how close are you to an Apple Store? You need an appointment at the Genius Bar, because you're not getting anywhere here.

Hi Tom,
There are no Genius Bar (I didn't know about Genius Bar but I googled) and there are only resellers here. I'm still trying to figure out which is the reliable one to go to as there are much complaints from here and there. Well, I'll just have to sort that out.

Thanks.

toMACsh · May 7, 2010

TJ,

I guess I should have known.

"Tom"

Pls help! I can't download anything

jereme7

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DarkestRitual

vansmith

Senior Member

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MinaMACMan

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