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The story: We just switched our service over to Time Warner's RoadRunner cable Internet from AT&T's U-Verse DSL (was supposedly 6 MB/s). We signed up for and will be paying for Time Warner's fastest service, which is supposedly 15 MB/s.
I tested it with speedtest.net the first day, running no applications or anything, and the thing topped out at 6 MB/s. After hours of technical support, they came out and replaced their Motorola Surfboard modem with a Scientific Atlanta modem using our own brand new Belkin N router. The connection still only gets 5 MB/s.
The technician himself tried it and only got 7 MB/s, explaining that since we live in an apartment building with "kids downloading MP3s and movies" this is to be expected.
Still, why advertise 15 MB/s if you can't deliver? Additionally, should we downgrade our service and then get less MB/s than that connection's advertised speed?
I tested it with speedtest.net the first day, running no applications or anything, and the thing topped out at 6 MB/s. After hours of technical support, they came out and replaced their Motorola Surfboard modem with a Scientific Atlanta modem using our own brand new Belkin N router. The connection still only gets 5 MB/s.
The technician himself tried it and only got 7 MB/s, explaining that since we live in an apartment building with "kids downloading MP3s and movies" this is to be expected.
Still, why advertise 15 MB/s if you can't deliver? Additionally, should we downgrade our service and then get less MB/s than that connection's advertised speed?