- Joined
- Dec 28, 2007
- Messages
- 62
- Reaction score
- 1
- Points
- 8
I have recently have had problems with 2yr old Apple MacBook. The corners of the keypad area have worn away and snapped off due to the bumpers on the screen. Last night they completely came away causing scratches down my right hand. To my frustration I searched on how much it would cost to replace the keyboard, after searching through the official Apple.com discussion board it was evident this was a common problem and something Apple are fully aware of.
A majority of the customers (in the USA) had their keyboards replaced FREE of charge by Apple who admitted to the design fault (even if the warranty had ran out like myself). However, other users said Apple had stopped this service.
I am going to the StormFront (Apple retail) store today to discuss this issue and obviously haggle a replacement (shaking my scratched arm in their faces at a last resort). But if the worst comes to the worse and they point blank refuse this offer where do I legally stand?
All of your input would be gratefully received. And I shall keep you all up-to-date
THANK YOU!
A majority of the customers (in the USA) had their keyboards replaced FREE of charge by Apple who admitted to the design fault (even if the warranty had ran out like myself). However, other users said Apple had stopped this service.
I am going to the StormFront (Apple retail) store today to discuss this issue and obviously haggle a replacement (shaking my scratched arm in their faces at a last resort). But if the worst comes to the worse and they point blank refuse this offer where do I legally stand?
All of your input would be gratefully received. And I shall keep you all up-to-date
THANK YOU!