My magic mouse worked perfectly the first 3 weeks. Then last week it wouldn't work the two finger side swipe wouldn't work. Then it came back & worked fine till yesterday. The two finger side swipe didn't work yesterday. Now today it is working again. Anyone else have any problems with their magic mouse?
I did all the checks that online support suggested...Most of them were "duh" checks. I also replaced the battery thinking maybe that was the problem even though it was at 62% capacity.
We took it back to Best Buy last night & they said they couldn't replace just the mouse but they could replace the entire system (computer, keyboard & mouse). What the h*ck? They also gave us a song & dance since we didn't buy the service package if they did send just the mouse back to Apple they would have to charge us for the new one. What the h*ck??? We still have the option to buy their service pack.
Best Buy also told us we could take the mouse up to the Apple store in Minneapolis & they could exchange the mouse. That was when I said to the store clerk, "In other words you don't stand by the products you sell." Of course that kind of got one of the clerks in a snit. He got real snippy then. THe female clerk then offered to get the manager.
I found out that Best Buy doesn't stand behind it's products unless you buy the service package. ????We have the computer less than a month. Needless to say we talked to the manager & he tried various routes to replace the mouse. Out best bet is to call Best Buy corporate headquarters.
So we will call Best Buy Corporate on Monday & we also plan on calling Apple computers.
I was a little angry when they suggested we take to the Apple Store in the Mall of America in Minneapolis. If we had wanted to drive up there that is where we would have gone in the first place.
Okay I feel better getting that off my chest.
Ginny
I did all the checks that online support suggested...Most of them were "duh" checks. I also replaced the battery thinking maybe that was the problem even though it was at 62% capacity.
We took it back to Best Buy last night & they said they couldn't replace just the mouse but they could replace the entire system (computer, keyboard & mouse). What the h*ck? They also gave us a song & dance since we didn't buy the service package if they did send just the mouse back to Apple they would have to charge us for the new one. What the h*ck??? We still have the option to buy their service pack.
Best Buy also told us we could take the mouse up to the Apple store in Minneapolis & they could exchange the mouse. That was when I said to the store clerk, "In other words you don't stand by the products you sell." Of course that kind of got one of the clerks in a snit. He got real snippy then. THe female clerk then offered to get the manager.
I found out that Best Buy doesn't stand behind it's products unless you buy the service package. ????We have the computer less than a month. Needless to say we talked to the manager & he tried various routes to replace the mouse. Out best bet is to call Best Buy corporate headquarters.
So we will call Best Buy Corporate on Monday & we also plan on calling Apple computers.
I was a little angry when they suggested we take to the Apple Store in the Mall of America in Minneapolis. If we had wanted to drive up there that is where we would have gone in the first place.
Okay I feel better getting that off my chest.
Ginny