Starting on 11/2, a subcontractor for Verizon, Quanta Services, began running FTTP (fiber optic to the premises) telecommunications lines, which it operates under the brand name "Verizon FIOS". A door hanger was left with each homeowner indicating that digging on my property may be necessary to complete the work. At that time, they did not indicate that any structures or devices would be placed within my property lines. On 11/3, a device with an exposed top was buried within my property line. This is inconsistent with the installation process for the rest of the neighborhood, where the devices are typically installed in the right-of-way area, between the sidewalk and the street. Additionally, the box poses a trip hazard in my front lawn, as well as a potentially dangerous impact zone, and renders this area unusable as a play area for my young children (18 months and 4 years old).
On 11/4, I contacted both Verizon and the contractor to notify them that this installation is unacceptable and that it was not installed with my consent. I also expressed displeasure with damages done to my landscaping, which had just recently been done by a professional landscaper just a few months prior.
After speaking in person with the subcontractor, I was told that the reason for the location of installation was because of the placement of gas lines (despite the fact that I had not been consulted in this decision). When I requested that the box be relocated, I was told that "We'll see what we can do".
I followed up with a call to the subcontractor's office as advised by the door hanger that had been left, but the party I spoke with was not able to help me and promised to have someone call me back the same day - this never occurred.
I have also spoken directly with Verizon Customer Service, and was told that a Verizon Engineer would be contacting me to address my concerns. That phone call was never received, nor have I been able to get in touch with the same customer service rep who promised to follow-up.
A satisfactory response to this complaint would be to relocate the box to the common area adjacent to my property (which is in itself a drainage basin, and classified as an easement), this would involve moving the box approximately 6 feet laterally from the existing location. This area is under the jurisdiction of the HOA representing common grounds in the development.
Alternatively, I have made the contractor aware that I would also find it acceptable to move the box into the right-of-way that I described previously.
Additionally, I would like to receive compensation for damage to my landscaping. I have yet to solicit a landscaping contractor for a quote, but will gladly do so if Verizon deems this course of action appropriate.
As an aside, I would strongly recommend that the PUC review the processes and procedures under which Verizon is conducting this project. At present, Verizon has absolutely no hotlines to address homeowner concerns, instead they rely upon the contractor to perform this service. Unfortunately, the subcontractor is completely non-responsive and unprofessional.
Hope you can come to a amicable solution. 
