- Joined
- Apr 11, 2008
- Messages
- 96
- Reaction score
- 1
- Points
- 8
- Location
- USA
- Your Mac's Specs
- MacBook Pro 15 inch | 2.66Ghz | 320GB-HD | 4G-RAM | GeForce 9400M & 9600M GT with 512MB DDR3 SDRAM
According to the Apple website at Apple - Mac OS X - Update your new Mac with Mac OS X Snow Leopard, If you’ve purchased a qualifying computer or Xserve on or after June 8, 2009 that does not include Mac OS X Snow Leopard, you can upgrade to Mac OS X Snow Leopard for $9.95.
There is a link on the page to provide your serial number to order the upgrade. I purchased my MBP at the end of June 2009 therefore I should qualify. I followed the link for purchases made at the Apple store since that is where I purchased mine. Strangely, my serial number was not recognized. I called Apple and they gave me a case number. I was told it may take some time for my number to show in the system. Although it's hard to believe that a company like Apple would not have a system where purchases are immediately logged upon sales completion, I accepted the response. I was told to wait a little longer and try later. That was over a month ago and today the number is still not recognized. I copied the number directly from System Profiler.
Has anyone else experience this? If so how long did you wait before the system recognized your serial number? Or did you give up and mailed-in or faxed-in? I'd rather complete online.
Oh yea the rep never said they would give me the upgrade free but did say that if my number did not show by the date of the release, they would send me the upgrade. I'm thinking she meant free of charge. I'll take savings anyway it comes!!
There is a link on the page to provide your serial number to order the upgrade. I purchased my MBP at the end of June 2009 therefore I should qualify. I followed the link for purchases made at the Apple store since that is where I purchased mine. Strangely, my serial number was not recognized. I called Apple and they gave me a case number. I was told it may take some time for my number to show in the system. Although it's hard to believe that a company like Apple would not have a system where purchases are immediately logged upon sales completion, I accepted the response. I was told to wait a little longer and try later. That was over a month ago and today the number is still not recognized. I copied the number directly from System Profiler.
Has anyone else experience this? If so how long did you wait before the system recognized your serial number? Or did you give up and mailed-in or faxed-in? I'd rather complete online.
Oh yea the rep never said they would give me the upgrade free but did say that if my number did not show by the date of the release, they would send me the upgrade. I'm thinking she meant free of charge. I'll take savings anyway it comes!!