We found the problem. Office 2004 was reinstalled but not working, either it was because of an update that hadn’t been done or just had a problem, don’t know. However, when running the update it was discovered that two copies of Office 2004 were installed. Had to update both versions and pick up the one that had the most current Entourage Data, delete the Office that didn’t, and put the now working one into the Applications Folder.