can't open attachments from non-macs

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Aug 20, 2009
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Attachment and its size is listed in in-box (using earthlink webmail) but upon opening email, no attachment is listed. When sent from myself imac OS X 10.4.11 Safari 3.0.4 it works fine. From a non-mac, no. Cleaned cache and cookies, and reset safari but still not working. Anyone have suggestions?
 

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