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- Jun 15, 2009
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hey all,
in a rube-goldberg-esque series of events, my girlfriend's intel based imac (i forget the year but it's the first intel imac released) got pulled off of her desk and won't start up now. the apple sounds plays when it's powered on, but it only displays the white screen, no apple logo and such. there's a disc in the drive, and the computer emits a series of clicking sounds that sounds like a heartbeat mixed with a grandfather clock. the computer won't respond to any keyboard startup commands, and holding down the mouse buttons won't eject the disc when i start it up. my father and i opened it up and determined that nothing had come loose or disconnected. i reset the smc and reseated the ram to no avail. on occasion the white screen will change to a folder icon with a question mark in it, meaning it can't find a hdd to load, i believe?
if i could get the disc out, i could put in a leopard disc and run the hardware diagnostic, but like i said, disc won't eject. is there anything i could do, such as remove the dvd drive and remove the disc by hand, or anything else that might work? my girlfriend has an external harddrive but it doesn't have OS X installed on it, as apparently you can do things that way, but would there be some way to connect my macbook pro to it to do the same things?
the closest apple store to us is a 2 hour drive away, and the closes service center is an 18 hour drive away so we were hoping to avoid that.
in a rube-goldberg-esque series of events, my girlfriend's intel based imac (i forget the year but it's the first intel imac released) got pulled off of her desk and won't start up now. the apple sounds plays when it's powered on, but it only displays the white screen, no apple logo and such. there's a disc in the drive, and the computer emits a series of clicking sounds that sounds like a heartbeat mixed with a grandfather clock. the computer won't respond to any keyboard startup commands, and holding down the mouse buttons won't eject the disc when i start it up. my father and i opened it up and determined that nothing had come loose or disconnected. i reset the smc and reseated the ram to no avail. on occasion the white screen will change to a folder icon with a question mark in it, meaning it can't find a hdd to load, i believe?
if i could get the disc out, i could put in a leopard disc and run the hardware diagnostic, but like i said, disc won't eject. is there anything i could do, such as remove the dvd drive and remove the disc by hand, or anything else that might work? my girlfriend has an external harddrive but it doesn't have OS X installed on it, as apparently you can do things that way, but would there be some way to connect my macbook pro to it to do the same things?
the closest apple store to us is a 2 hour drive away, and the closes service center is an 18 hour drive away so we were hoping to avoid that.