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- Jun 13, 2009
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This morning, I switched out cable modems since I canceled my cable company's phone service and they wanted to give me an internet-only cable modem. The cable modem, in both cases, was affixed to the cable jack in the wall, then it connects to my Linksys wireless router with an ethernet cable, which connects to my desktop with an ethernet cable.
I'm typing this from my desktop, connected by the cables. However, my Macbook's wireless connection no longer functions.
The strange thing is, it still seems to detect my wireless network... the Airport icon at the top still looks like its powered all the way up, but when I try to open up a webpage it brings me to the "well that didn't work, here, try Network Diagnostics" page (and no, email and instant messenger don't work, either).
Anyway, I try to go through network diagnostics and it goes like this:
Select location --> Automatic
Choose network port configuration --> Airport
Select Airport network --> (my network)
The "That requires a password" screen --> my password
...
Here's where it goes wrong.
The next four screens or so are (paraphrasing):
"Do you connect via a DLS/cable modem?" - Yes/No
(If "Yes") - Please restart this device and hit Continue after doing so
"Do you need to restart any other device (router, firewall, switch)?" - Yes/No
(If "Yes") - Please restart this device and hit Continue after doing so
...
No matter what I do (and I do connect via a cable modem-->router-->airport), I get the screen that says, "unable to connect to the internet, network diagnostics cannot solve the problem, contact your ISP."
That's sort of a problem, since the ISP could care less, since my Internet connection appears to them to be working fine. I also don't understand WHY there would be a problem in the first place, given that the only piece of the equation that has changed is the piece of hardware that connects to the same wireless router, that produces the same wireless network, where I attempt to connect to it with the same Macbook with the same network settings.
...
Has anyone run into anything similar or have any advice for remedying the problem? Admittedly I am not particularly tech savvy, but I can provide any additional information if it would help. Thanks.
I'm typing this from my desktop, connected by the cables. However, my Macbook's wireless connection no longer functions.
The strange thing is, it still seems to detect my wireless network... the Airport icon at the top still looks like its powered all the way up, but when I try to open up a webpage it brings me to the "well that didn't work, here, try Network Diagnostics" page (and no, email and instant messenger don't work, either).
Anyway, I try to go through network diagnostics and it goes like this:
Select location --> Automatic
Choose network port configuration --> Airport
Select Airport network --> (my network)
The "That requires a password" screen --> my password
...
Here's where it goes wrong.
The next four screens or so are (paraphrasing):
"Do you connect via a DLS/cable modem?" - Yes/No
(If "Yes") - Please restart this device and hit Continue after doing so
"Do you need to restart any other device (router, firewall, switch)?" - Yes/No
(If "Yes") - Please restart this device and hit Continue after doing so
...
No matter what I do (and I do connect via a cable modem-->router-->airport), I get the screen that says, "unable to connect to the internet, network diagnostics cannot solve the problem, contact your ISP."
That's sort of a problem, since the ISP could care less, since my Internet connection appears to them to be working fine. I also don't understand WHY there would be a problem in the first place, given that the only piece of the equation that has changed is the piece of hardware that connects to the same wireless router, that produces the same wireless network, where I attempt to connect to it with the same Macbook with the same network settings.
...
Has anyone run into anything similar or have any advice for remedying the problem? Admittedly I am not particularly tech savvy, but I can provide any additional information if it would help. Thanks.