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Hi everyone, I just wanted to start this out by saying I'm not good with Mac's. I have a PC and I'm trying to fix my wifes' computer.
We have not had any problems with the computer what so ever, rarely use it, mainly to play music and check email. Nothing major and only a few hours every other day.
Last week she restarted her computer and when it turned on she got the gray screen with Folder (?) alternating. (Mac OS X 10.4, 10.5: Gray screen appears during startup)
I'm working with that Apple Support document and I'm at the Archive and Install Portion but I can't find the volume when it asks for destination directory.
If I boot from the Original Install Disc (OS version 10.4, Disc version 1.0)
I open disc utility and I get nothing under the hard drive. It shows my hard drive (60GB) but there are no volumes or system information available for it. So I am unable to run any scans.
I tried to use the Firewire connection (Pressing T on startup) with another mac to grab the data but the hard drive is not recognized.
When I try to perform an Archive and Install Installation when I get to the screen where it asks me to pick a volume it doesn't show anything.
I think this means that it is unable to mount my hard drive.
if I go to the terminal (from the OS X Install Disk) and type in df
It does not recognize the hard drive, only the DVD.
I've tried running fsck from the terminal (install disk) and it does not do anything.
Is there any hope for me to save the data?
Any suggestions would be appreciated.
Have a great day,
(Also, I have the original install disk, OS X (10.4), I see that there are different versions available on the OS selection, would the computer have updated the version, like windows update, rendering the DVD obsolete?)
We have not had any problems with the computer what so ever, rarely use it, mainly to play music and check email. Nothing major and only a few hours every other day.
Last week she restarted her computer and when it turned on she got the gray screen with Folder (?) alternating. (Mac OS X 10.4, 10.5: Gray screen appears during startup)
I'm working with that Apple Support document and I'm at the Archive and Install Portion but I can't find the volume when it asks for destination directory.
If I boot from the Original Install Disc (OS version 10.4, Disc version 1.0)
I open disc utility and I get nothing under the hard drive. It shows my hard drive (60GB) but there are no volumes or system information available for it. So I am unable to run any scans.
I tried to use the Firewire connection (Pressing T on startup) with another mac to grab the data but the hard drive is not recognized.
When I try to perform an Archive and Install Installation when I get to the screen where it asks me to pick a volume it doesn't show anything.
I think this means that it is unable to mount my hard drive.
if I go to the terminal (from the OS X Install Disk) and type in df
It does not recognize the hard drive, only the DVD.
I've tried running fsck from the terminal (install disk) and it does not do anything.
Is there any hope for me to save the data?
Any suggestions would be appreciated.
Have a great day,
(Also, I have the original install disk, OS X (10.4), I see that there are different versions available on the OS selection, would the computer have updated the version, like windows update, rendering the DVD obsolete?)
