Ok, here's my problem...
For the past month, I've been experiencing network related issues, i.e. connection to cellular network. I have no problem connecting to WiFi networks. There are completely random times when I will be sitting at my desk in my office where I have full bars of service and when I unlock my phone, the connection drops completely for about 20 seconds. This also happens at home (about 25 miles from the office) where I normally have full service as well. It seems to happen when I unlock my phone, when I open an application that uses the data connection (including safari), and also when I open my email. Oh, yes and this happens during phone calls, as well.
As you can imagine, I'm quite frustrated...
I have spoken with two Apple geniuses on this issue. The first time, we restored my phone and seemed to work great for about 5 hours - then this issue started reoccurring. I called AT&T support and had them check to make sure cell tower infrastructure work was not being done in the areas I was at when this happens (let me point out, this happens anywhere I'm at, not just at the office and at home) and they confirmed that nothing out of the ordinary was taking place and had scheduled a hardware replacement that same day.
Went to Apple, replaced my phone, took it home everything seemed great! I was thankful. Restored my previous phone settings, still no issues. The next day, things started acting up again - losing my connection to the 3G network for 20 seconds, getting it back with full service signal for about a minute, then losing it again for about 20 seconds, and so on and so forth. I was starting to get pretty irritated. Went to AT&T, asked for a new sim card as I thought there might have been a problem with it communicating with my device. Worked fine for about 30 mins, then I started to drop connection in the same manner as before...completely random.
I'm at my wits end in trying to troubleshoot this. I've removed all 3rd party applications from my phone, removed my email accounts and still have the same issue. I've rebooted several times and still I have this problem. My last effort is to restore to factory settings as there could be something wrong with the phone's OS in the iTunes backup. (I'm going to have fun getting all my numbers back in my phone...is there an easier way to do this?)
Has anyone dealt with this same issue I'm having??? I'm beginning to think that AT&T might be doing some data throttling on their networks because for the past 3 months I've had well over 200MB of data communication on my phone. I'm not sure if this is a lot, however, compared with other customers. Has anyone had problems like mine that have high data downloads on their device?
Here are some screen shots: My Photos
For the past month, I've been experiencing network related issues, i.e. connection to cellular network. I have no problem connecting to WiFi networks. There are completely random times when I will be sitting at my desk in my office where I have full bars of service and when I unlock my phone, the connection drops completely for about 20 seconds. This also happens at home (about 25 miles from the office) where I normally have full service as well. It seems to happen when I unlock my phone, when I open an application that uses the data connection (including safari), and also when I open my email. Oh, yes and this happens during phone calls, as well.
As you can imagine, I'm quite frustrated...
I have spoken with two Apple geniuses on this issue. The first time, we restored my phone and seemed to work great for about 5 hours - then this issue started reoccurring. I called AT&T support and had them check to make sure cell tower infrastructure work was not being done in the areas I was at when this happens (let me point out, this happens anywhere I'm at, not just at the office and at home) and they confirmed that nothing out of the ordinary was taking place and had scheduled a hardware replacement that same day.
Went to Apple, replaced my phone, took it home everything seemed great! I was thankful. Restored my previous phone settings, still no issues. The next day, things started acting up again - losing my connection to the 3G network for 20 seconds, getting it back with full service signal for about a minute, then losing it again for about 20 seconds, and so on and so forth. I was starting to get pretty irritated. Went to AT&T, asked for a new sim card as I thought there might have been a problem with it communicating with my device. Worked fine for about 30 mins, then I started to drop connection in the same manner as before...completely random.
I'm at my wits end in trying to troubleshoot this. I've removed all 3rd party applications from my phone, removed my email accounts and still have the same issue. I've rebooted several times and still I have this problem. My last effort is to restore to factory settings as there could be something wrong with the phone's OS in the iTunes backup. (I'm going to have fun getting all my numbers back in my phone...is there an easier way to do this?)
Has anyone dealt with this same issue I'm having??? I'm beginning to think that AT&T might be doing some data throttling on their networks because for the past 3 months I've had well over 200MB of data communication on my phone. I'm not sure if this is a lot, however, compared with other customers. Has anyone had problems like mine that have high data downloads on their device?
Here are some screen shots: My Photos