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- Apr 18, 2009
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Hi
I have a new Xenon MacPro which is my first mac. I've had it only 2 weeks, and am having a problem that is happening many, many times per day.
When working with the computer, the computer locks up, and the mouse cursor is still appearing on the screen, but it is not functional. I can move the cursor around, but clicking doesn't activate anything. This happens at least once an hour and sometimes more!!
I have to put the computer to sleep by pressing Option+Command+P, and sometimes that doesn't work, so I have to hold in the power button to shut down the computer and restart it. If it does go to sleep, when brought back from sleep, it is functioning properly, until if happens again.
I've had it in to a "Genius", and made many calls to Apple Care, but nobody seems to be able to get a handle on this.
I'm wondering if this is a Bluetooth issue? Is anyone else having this problem?
Any suggestions on how to fix this issue?
It is unacceptable to me that this machine is doing this, and I have only installed 2 programs (Adobe Lightroom and Photoshop). But it is doing it in programs in the iWorks and iLife suite that came with the machine.
I'm seriously considering asking Apple to take it back and give me a refund.
Ken Kennedy
Seattle
I have a new Xenon MacPro which is my first mac. I've had it only 2 weeks, and am having a problem that is happening many, many times per day.
When working with the computer, the computer locks up, and the mouse cursor is still appearing on the screen, but it is not functional. I can move the cursor around, but clicking doesn't activate anything. This happens at least once an hour and sometimes more!!
I have to put the computer to sleep by pressing Option+Command+P, and sometimes that doesn't work, so I have to hold in the power button to shut down the computer and restart it. If it does go to sleep, when brought back from sleep, it is functioning properly, until if happens again.
I've had it in to a "Genius", and made many calls to Apple Care, but nobody seems to be able to get a handle on this.
I'm wondering if this is a Bluetooth issue? Is anyone else having this problem?
Any suggestions on how to fix this issue?
It is unacceptable to me that this machine is doing this, and I have only installed 2 programs (Adobe Lightroom and Photoshop). But it is doing it in programs in the iWorks and iLife suite that came with the machine.
I'm seriously considering asking Apple to take it back and give me a refund.
Ken Kennedy
Seattle