About file types

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Hi all!!

This is my first post in this forum.
I have to manage a couple of mac machines used for design, and i am experiencing some issues with them.
The first things is that, sometimes, they dont identify the file types correctly.
We receive a lot of freehand and pdf documents, and sometimes, the mac machines dont identify the program they should be opened with.
this is really confusing when the person that sends us the files does not append the file extension.
I am used to not work with file extensions since i am a linux user in my personal computing life, but, as far as i saw, i think mac does not identify the file types like in unix, and sometimes, it even depends on the file extensions to identify them.
Can anyone explain me how the file identification goes in Mac? and if the issues i am experiencing could be a system's problem, how to fix them?

Thanks!!
 

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