photoshop wont work on macbook

can anyone help my uncle?

he has just bought a macbook laptop and he says he cant get photoshop CS3 or CS4 to install on it - he says it doesnt work on the latest version of Leopard OSX (which is probably incorrect)

can anyone advise him?

he mentioned installing an older OS but its not worth voiding the warranty is it just so photoshop works...

What happens when he tries to install it

Photoshop does work flawlessly under Leopard

maybe watch out that this is one of those apps that doesn't just drag-drop to applications, it has an installer

other then that, you'd have to be more specific as to what problems he has :-/

he just says it doesnt appear to work/install and he blames it on the OS version saying its too new??? - i knew this was rubbish but iam not familiar with MACs at all so only trying to help him.... the MacBook is his daughters and she wants photoshop on it (though I believe its more for him to use it on the laptop)

he doesnt really know what he is doing and has never used a MAC before - he says summit about even the CS4 version trial download says the OS isnt the right one or summit like that - i will ask him again or get him to post on here

also - according to Adobe site:
Mac OS X v10.4.11–10.5.4

his OS:
OSX 10-5-6 Leopard

so acording to that his OS doesnt work? which IS what he said.,...

i personally think it WILL work its just him unable to install it correctly and the req page hasnt been changed to reflect latest OS

WE still need to know more about what happens during the install, I am running CS3 at work on 10.5.6 with no problems

yeah this is CS4 and their site says upto 10.5.5 only for photoshop CS4.... and he cant download a trial in CS3....

when he tried to run installer it says "INCOMPATIBLE OS" or summit along those lines

Sounds to me like he's downloading the Windows version of CS4 and not the Mac version. That's about the only way you're going to get an "Incompatible OS" message.

These are the OSX versions of Adobe correct and not a Windows version?

If he has a new Mac you really can't go backwards in OS versions just for the record.

no he has downloaded the MAC Trial version of CS4 and upon install it says summit along the lines of this OS is not compatible
also - according to Adobe site for CS4:
Mac OS X v10.4.11–10.5.4

his OS:
OSX 10-5-6 Leopard

i said the same thing about backwards compat - i think its a coding error in OS check

10.5.6 will make no difference. If it did everyone here who updated OSX to 10.5.6 would have a broken photoshop.

Search in google for CS4 issues installing on 10.5.6. See if anything comes up. I doubt it.

well ive said the same thing BUT he says it says that... ive not been to his house to be SURE he is using the right version etc - i trust he is and is doing ti right....

and he reflects that ALSO adobe site doesnt include his OS version for CS4 -

i think it could be a coding error in CS4 during the OS check - cos 10.5.6 doesnt fall into the range of compat OS then its auto-blocking it....

ive asked him to retry and to join this forum and post error message

software icon saying this (CS4)version is not compatible with this
> operating system...

thats what it said a few weeks ago when he tried... i think the OS check is at fault and hasnt been coded to allow for back/compat - perhaps anyway

He is downloading the Demo of CS4? I will grab it and try it here. All my machines are 10.5.6.

thanks appreciate it

i THINK he may be trying Adobe Creative Suite CS4 but cant be sure - he was gunna try that originally but whether or not he tried just photoshop CS4 I dunno

Just downloaded to try it out. Went through all the initial steps including the System check without issue.

No, they have not updated the readme file. It still says thru 10.5.4. Had no issue here with 10.5.6.

He would be trying only Photoshop CS4 unless he ordered the DVD trial set for the full Creative Suite as it's not available for download. Photoshop alone is over 1GB download.

Same here but it's on my G5 iMac and I don't want to mess up my older version I own.

I will try it after dinner on my Intel Mac. Should work fine. Did here on the iMac with 10.5.6.

well he says it was 32-bit photoshop cs4....

how do you install it? do you just download the installer and double-click on it? (like windows) or is there any special way to install it?

I have never used a MAC but have used Linux and know Windows inside out...

There is only a single download choice for the Mac, no 32-bit, no 64-bit options.

Those options for separate downloads only exist for Windows 32-bit or 64-bit XP and Vista.