This post is nothing more than me complaining about my customer/technical support, so read on if you are either bored or may be able to offer words of encouragement or confirmation.
So I'm brand new to the mac world and was pretty excited about making the switch. I'm still enjoying the new macbook pro 15 and will be exploring for the next few weeks I'm sure. However, I'm frustrated by the level of support Apple is providing me and wanted to get some input from others if this is to be expected or if I've just had some bad luck the past couple days.
It started when I first booted up the machine and noticed I had a bunch of software updates that needed to be done. My experience with PC manufactures is they typically perform all software updates after custom configuration and then let the machine run for 24 hours or perform a benchmark to test stability. This need for software updates made me wonder if they had actually performed the custom configuration I requested (upgraded drive to 7200rpm), so I went to look at hardware information. Turns out there is no way to see what speed your drive is, so I called in to get some help. The first guy I talked, after about 20 minutes of research, said he couldn't help me since he wasn't too familiar with the equipment since he has only been there about a month and that I would need to take it to the nearest Apple store (which for me is about an hour and a half away). The next day I called in because I was told at the time I placed the order my notebook would be shipping with iLife '09, which now I have found was wrong. While I was on the phone with that person I asked again about software updates, testing, stability, checking hard drive speed....and again, wasn't able to get any answers.
So, can anyone tell me...have I just made a huge mistake going with mac as far as their support is concerned, or have I just had a small string of bad luck here at the beginning?
So I'm brand new to the mac world and was pretty excited about making the switch. I'm still enjoying the new macbook pro 15 and will be exploring for the next few weeks I'm sure. However, I'm frustrated by the level of support Apple is providing me and wanted to get some input from others if this is to be expected or if I've just had some bad luck the past couple days.
It started when I first booted up the machine and noticed I had a bunch of software updates that needed to be done. My experience with PC manufactures is they typically perform all software updates after custom configuration and then let the machine run for 24 hours or perform a benchmark to test stability. This need for software updates made me wonder if they had actually performed the custom configuration I requested (upgraded drive to 7200rpm), so I went to look at hardware information. Turns out there is no way to see what speed your drive is, so I called in to get some help. The first guy I talked, after about 20 minutes of research, said he couldn't help me since he wasn't too familiar with the equipment since he has only been there about a month and that I would need to take it to the nearest Apple store (which for me is about an hour and a half away). The next day I called in because I was told at the time I placed the order my notebook would be shipping with iLife '09, which now I have found was wrong. While I was on the phone with that person I asked again about software updates, testing, stability, checking hard drive speed....and again, wasn't able to get any answers.
So, can anyone tell me...have I just made a huge mistake going with mac as far as their support is concerned, or have I just had a small string of bad luck here at the beginning?